Subject: Ticket Assigned - Conversation with i had placed an order but money got deducted but order didnt executed
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 26 Sep 2022 02:12:02 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with i had placed an order but money got deducted  but order didnt executed i had placed an order but money got deducted  but order didnt executed                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  i had placed an order but money got deducted  but order didnt executed Bot:  Hi i had placed an order but money got deducted  but order didnt executed, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  No order number was generated Bot:  Sorry, this order number seems invalid. ?  Please check your order confirmation email or SMS for the correct order number. Bot:  Would you like to proceed? Customer:  Continue Bot:  Please enter your order number to continue. Customer:  What to do order is not there Bot:  Sorry, this order number seems invalid. ?  Please check your order confirmation email or SMS for the correct order number. Bot:  Would you like to proceed? Customer:  Continue Bot:  Please enter your order number to continue. Customer:  I didn't receive a confirmation email or SMS Bot:  Sorry, this order number seems invalid. ?  Please check your order confirmation email or SMS for the correct order number. Bot:  Would you like to proceed? Customer:  Main Menu Bot:  Hi i had placed an order but money got deducted  but order didnt executed, what do you need help with? Customer:  ? Refund Information Bot:    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by OmanNet - You'll receive your refund to My Credit under your account (for registered users) or as a Return Voucher (for guest users).   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by OmanNet -If you cancel your OmanNet debit card order in full, you’ll receive a card refund. If you cancel a part of your order, you’ll receive either a My Credit refund (for registered users) or a Return Voucher (for guest users). Return Vouchers will be emailed to you within 48 hours of the quality check.     For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  +96899268034            05:48 AM, 26th Sep                   Sohaib                   Hi Shankar ,Good Day, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           05:49 AM, 26th Sep                     i had placed an order but money got deducted  but order didnt executed                    Hi           05:51 AM, 26th Sep                     i had placed an order but money got deducted  but order didnt executed                    I have placed an order my money got deducted. But order didn't executed           05:51 AM, 26th Sep                     i had placed an order but money got deducted  but order didnt executed                    Is anyone there           05:52 AM, 26th Sep                   Sohaib                   We'd like to confirm you that order has not been placed successfully as the payment from your credit card used has been unsuccessful.  Please note that the transaction has only been authorized and not captured. An authorized transaction means that the transaction amount has been blocked by the card issuing bank.           05:52 AM, 26th Sep                   Sohaib                   If a transaction is not captured, it will be reversed back to the card. You can also contact your bank to confirm the same information.  Do place a new order again with us using another card or another payment mode so we will be able to confirm & deliver it you.           05:53 AM, 26th Sep                     i had placed an order but money got deducted  but order didnt executed                    I had placed through debit card not credit card           05:53 AM, 26th Sep                     i had placed an order but money got deducted  but order didnt executed                    What is the order number           05:53 AM, 26th Sep                   Sohaib                   Kindly note that there is three order did not going through due card issue which are 1687808072 & 1687808952 & 1687810164           05:55 AM, 26th Sep                   Sohaib                   Do place a new order again with us using another card or another payment mode so we will be able to confirm & deliver it you.           05:55 AM, 26th Sep                     i had placed an order but money got deducted  but order didnt executed                    The last one           05:55 AM, 26th Sep                     i had placed an order but money got deducted  but order didnt executed                    1687810164           05:56 AM, 26th Sep                     i had placed an order but money got deducted  but order didnt executed                    Around 1.29 am           05:57 AM, 26th Sep                   Sohaib                   Yes we can see that all your order note been placed successfully and the amount has not been captured from your account the transaction amount has been blocked by the card issuing bank.           05:58 AM, 26th Sep                   Sohaib                   Is there anything else I can help you with?           06:00 AM, 26th Sep                     i had placed an order but money got deducted  but order didnt executed                    But when checked with bank the is saying the money is deducted           06:00 AM, 26th Sep                     i had placed an order but money got deducted  but order didnt executed                    This is the 2nd time I am facing this issue.           06:01 AM, 26th Sep                   Sohaib                   Could you please share the transaction ID and debit number for the deduction           06:02 AM, 26th Sep                     i had placed an order but money got deducted  but order didnt executed                    S just a minute           06:02 AM, 26th Sep                     i had placed an order but money got deducted  but order didnt executed                    POS 336622           06:04 AM, 26th Sep                     i had placed an order but money got deducted  but order didnt executed                    This is what mentioned in the bank transaction           06:04 AM, 26th Sep                     i had placed an order but money got deducted  but order didnt executed                    Are you there           06:07 AM, 26th Sep                   Sohaib                   Pleas get in touch with your concern bank and request transaction ID and debit number for your transaction along with date and they will assist you optimally and then please share that with us so we can be able to share it with our finance team to investigate further and assist you accordingly           06:07 AM, 26th Sep                     i had placed an order but money got deducted  but order didnt executed                    Ok           06:08 AM, 26th Sep                   Sohaib                   Is there anything else I can help you with?           06:09 AM, 26th Sep                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:11 AM, 26th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4920698