Subject: Ticket Assigned - Conversation with steve marshall
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 25 Sep 2022 05:26:44 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with steve marshall steve marshall                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  steve marshall Bot:  Hi steve marshall, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9587049329 Bot:    Thanks, your order is Delivered    If you haven't received your order yet or have only received a part of it, please call us for assistance.   You can also easily track your order from My Account > Order History.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  557998717            09:20 AM, 25th Sep                     steve marshall                             09:21 AM, 25th Sep                     steve marshall                             09:21 AM, 25th Sep                   Sohaib                   Hi Steve ,Good Day, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           09:21 AM, 25th Sep                     steve marshall                    Hi. This order does not have the option to return?           09:21 AM, 25th Sep                     steve marshall                    Please can I arrange for 1 pair (size 43) to be returned. Can collect from my address.           09:22 AM, 25th Sep                   Sohaib                   Thank you for sharing the order details. Please allow me a moment to check this for you.           09:22 AM, 25th Sep                     steve marshall                    Thanks           09:22 AM, 25th Sep                   Sohaib                   164499665 - - Duchini Men's Solid Slip-On Moccasins           09:24 AM, 25th Sep                     steve marshall                    Yes this is ok to return?           09:25 AM, 25th Sep                   Sohaib                   We have created return request for you please note the courier partner may take up to 3-5 business days to arrange the collection. They will contact you on the following contact number when arranging the collection with you: (+971557998717). If the collection has still not been done after allowing that time please do get back to us and let us know, we will be happy to assist you further           09:25 AM, 25th Sep                   Sohaib                   Is there anything else I can help you with?           09:25 AM, 25th Sep                     steve marshall                    Just this return. Thank you.           09:26 AM, 25th Sep                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           09:26 AM, 25th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4915059