Subject: Ticket Assigned - Conversation with shikha
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 25 Sep 2022 04:43:37 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with shikha shikha                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  shikha Bot:  Hi shikha, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  8187506408 Bot:    Your order is on the way?    Track your order here: https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP0924220006062     You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  96565171401            08:36 AM, 25th Sep                   Sohaib                   Hi Shikha ,Good Day, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           08:37 AM, 25th Sep                     shikha                    Hi Shoaib Gm           08:37 AM, 25th Sep                     shikha                    I have an order and I can't get update on status . I need to make a request to please  it delivered before 12:30pm today           08:38 AM, 25th Sep                   Sohaib                   Thank you for sharing the order details. Please allow me a moment to check this for you.           08:38 AM, 25th Sep                     shikha                    Could you help me out with this request           08:38 AM, 25th Sep                   Sohaib                   Kindly note that as the per the information registered in your order we can see that the expected delivery date on : 25/06/22 However Please be assured to receive a call from our delivery agent as we have now informed our courier team to contact you prior to the delivery of your items.           08:39 AM, 25th Sep                   Sohaib                   You can track your order via the website: https://rb.gy/2y9ril by tracking NO: FP0924220006062           08:40 AM, 25th Sep                     shikha                    But it's not yet out for delivery, right ?           08:41 AM, 25th Sep                   Sohaib                   Kindly note that it will be marked out for delivery very soon within next few hours from now           08:42 AM, 25th Sep                     shikha                    I would not be home after 12:45pm hence the request and may not be able to take calls as well           08:42 AM, 25th Sep                     shikha                    So hoping I get it before that           08:42 AM, 25th Sep                   Sohaib                   Please be assured we will do our best to arrange that very soon on a priority basis,           08:42 AM, 25th Sep                     shikha                    Thank you so much, much appreciated ?           08:42 AM, 25th Sep                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           08:42 AM, 25th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4914988