Subject: Ticket Assigned - Conversation with hi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 24 Sep 2022 08:38:58 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  hi Bot:  Hi hi, what do you need help with? Customer:  ? Refund Information Bot:    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0553553949            12:22 PM, 24th Sep                     hi                    I dont want refund... I want replace the product           12:22 PM, 24th Sep                   Sohaib                   Hi  ,Good Day, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           12:23 PM, 24th Sep                     hi                    Hi           12:24 PM, 24th Sep                     hi                    I dont want refund.... I want replacement           12:24 PM, 24th Sep                     hi                    I orderd wrong size that was a mistake           12:24 PM, 24th Sep                     hi                    I want replace just next size           12:25 PM, 24th Sep                     hi                    Please give replay fast           12:26 PM, 24th Sep                   Sohaib                   Thank you for sharing the order details. Please allow me a moment to check this for you.           12:26 PM, 24th Sep                     hi                    Ok           12:27 PM, 24th Sep                   Sohaib                   Thank you for allowing me the time to check. I appreciate your patience.           12:30 PM, 24th Sep                   Sohaib                   You can return your Splash, Babyshop, Shoe Mart or Lifestyle product to a Centrepoint store, and use your cash refund or Credit Note to buy a new product right away.           12:33 PM, 24th Sep                     hi                    First you should hear me... What I said           12:33 PM, 24th Sep                     hi                    I want replacemen.... Can I get??           12:34 PM, 24th Sep                     hi                    You should only talk about it           12:35 PM, 24th Sep                   Sohaib                   Kindly note that the exchange option not available online You can return your Splash, Babyshop, Shoe Mart or Lifestyle product to a Centrepoint store, and use your cash refund or Credit Note to buy a new product right away.           12:36 PM, 24th Sep                   Sohaib                   Is there anything else I can help you with?           12:37 PM, 24th Sep                     hi                    No           12:38 PM, 24th Sep                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:38 PM, 24th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4911386