Subject: Ticket Assigned - Conversation with hi
From: Max <[email-masked]>
To: [email-masked]
Date: Sat, 24 Sep 2022 07:59:43 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Bot:  Hi, welcome to MaxFashion ?مرحبًا بك في متاجر ماكس فاشون Bot:  ✍️ Please enter your name Customer:  hi Bot:  Hi hi, what do you need help with? Customer:  ? Refund Information Bot:    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.   Paid by debit card "NAPS"- card issuer may take an additional 2-15 business days to process the transaction.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0097433287153            11:32 AM, 24th Sep                     hi                    Hi           11:34 AM, 24th Sep                   Sohaib                   Hi  ,Good Day, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           11:35 AM, 24th Sep                     hi                    Hi Sohaib this is Altaf           11:35 AM, 24th Sep                     hi                    Actually I have some small issue need to assist           11:36 AM, 24th Sep                     hi                    I buy some shoes for wife though MAX App which was delivered yesterday and when my wife use it for one hour only it got damaged           11:38 AM, 24th Sep                     hi                             11:38 AM, 24th Sep                     hi                    I m sending you the photo           11:38 AM, 24th Sep                     hi                             11:39 AM, 24th Sep                     hi                    Now I want to know how can I replace it           11:40 AM, 24th Sep                   Sohaib                   Thank you for sharing the order details. Please allow me a moment to check this for you.           11:41 AM, 24th Sep                     hi                    Order number is 4687365928           11:44 AM, 24th Sep                   Sohaib                   Bow Applique Detail Booties with Hook and Loop Closure           11:45 AM, 24th Sep                     hi                             11:46 AM, 24th Sep                   Sohaib                   Could you please provide us with your item name as per in your order           11:48 AM, 24th Sep                     hi                             11:50 AM, 24th Sep                     hi                    Square toe ballerinas with Bow applique detail           11:51 AM, 24th Sep                     hi                    Black 39 size           11:52 AM, 24th Sep                   Sohaib                   please note the courier partner may take up to 3-5 business days to arrange the collection. They will contact you on the following contact number when arranging the collection with you: (+97433287153). If the collection has still not been done after allowing that time please do get back to us and let us know, we will be happy to assist you further           11:55 AM, 24th Sep                     hi                    Thank you so much           11:56 AM, 24th Sep                   Sohaib                   Is there anything else I can help you with?           11:57 AM, 24th Sep                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:59 AM, 24th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4911246