Subject: Ticket Assigned - Conversation with maria kashif
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 24 Sep 2022 07:57:45 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with maria kashif maria kashif                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi maria kashif, what do you need help with? Customer:  ? Refund Information Bot:    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.   Paid by debit card "NAPS"- card issuer may take an additional 2-15 business days to process the transaction.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait, our agent will be with you shortly. Thanks Agent:  Hi Maria,Thank you for contacting us. My name is Mais,I will be happy to assist you. Customer:  I want to know about my refund Customer:  Can you please chek why i never receive my refund Agent:  Thank you for allowing me the time to check. I appreciate your patience. Customer:  4685290031 order nmbr Agent:  Please note the refund amount 159 QAR was processed to your "my credit" wallet in the website Agent:  Is there anything else I can assist you with? Agent:  It was a pleasure to assist you. Please feel free to come back and chat with us if you have any queries in the future. I am Mais and have a wonderful day! Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait, our agent will be with you shortly. Thanks Customer:  How much days it ll take ..i never receive any cradit Agent:  Hi Marua,Thank you for contacting us. My name is Mais,I will be happy to assist you. Agent:  can you please confirm about the refund amount did your receive 159 QAR to your credit wallet in the website? Agent:  I am not receiving any response from you, are you still connected? Agent:  Are you still connected? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait, our agent will be with you shortly. Thanks Agent:  Hi Maria.,Thank you for contacting us. My name is Mais,I will be happy to assist you. Customer:  Dear i still never receive any credits in my credit..so that i m asking you to know what is the problem...why i still never receive my money Agent:  We have checked the money amount in your credit wallet and it's showing 369.0 QAR in total Agent:  can you please confirm which credit you have not received yet ? Agent:  Hi, I'm not getting a response from you. Are we still connected? Agent:  Are we still connected? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait, our agent will be with you shortly. Thanks Customer:  I want to know about my refund... Agent:  Hi Maria, I'm Ziena, How can I assist you today? Agent:  Please allow me a moment to check this for you. Customer:  Sure Agent:  Thank you for allowing me the time to check. I appreciate your patience. Customer:  Ok than Agent:  We would like to inform you that we have processed the refund of amount QAR 159in your my credit wallet. Customer:  So why i never receive Agent:  we kindly ask you to log in to your account which is liked to this email: [email-masked] Customer:  I am already log in Agent:  We sincerely apologize for the issue you are facing however, we would advise you to please try clearing the cache/cookies of your browser and if you are using the App please try reinstalling/'updating it Agent:  If the same problem persists, please provide us with the following details so that we can forward it for further assistance: - email address : - Country of access - type of device used - Application version. - System version Agent:  Is there anything else I can assist you with? Agent:  It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day. Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait, our agent will be with you shortly. Thanks Customer:  Ok Agent:  Hi Maria, I'm Ziena, How can I assist you today? Customer:  Hello... again same problem...not receive refund Customer:  Its been almost 9 days ...m still waiting for refund Customer:  Can you please chek the problem Customer:  When I will receive my refund amount in my credit Agent:  Accept our apologies for the inconvenience caused. Agent:  Please allow me a moment to check this for you. Agent:  Thank you for allowing me the time to check. I appreciate your patience. Agent:  could you please confirm that you are unable to see that amount 369 QAR in your my credit Customer:  I can't see Agent:  could you please share a screenshot of your my credit? Customer:  Ok Customer:  IMAGE Agent:  Thank you for sharing the screenshot with us Agent:  We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful. Agent:  Is there anything else I can assist you with? Customer:  Ok Customer:  I ll wait Customer:  No thanks...nothing else Agent:  We appreciate your cooperation with us. Agent:  It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day. Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            11:44 AM, 24th Sep                     maria kashif                    Ok           11:44 AM, 24th Sep                   Sohaib                   Hi Maria ,Good Day, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           11:46 AM, 24th Sep                     maria kashif                    Heloo           11:46 AM, 24th Sep                     maria kashif                    I want to known about my refund           11:47 AM, 24th Sep                   Sohaib                   Thank you for sharing the order details. Please allow me a moment to check this for you.           11:49 AM, 24th Sep                   Sohaib                   We are really sorry for the unexpected experience that you had while shopping with us. However, we would like to update you that our concern team doing their best to sort this issue for you as well this is definitely not the kind of experience we offer as we can see that takes more than usual to be fix It.           11:49 AM, 24th Sep                     maria kashif                    Now what           11:50 AM, 24th Sep                     maria kashif                    Its been more than 10 days           11:51 AM, 24th Sep                     maria kashif                    I am waiting for my refund           11:51 AM, 24th Sep                   Sohaib                   The available balance (369.0 QAR ) in your my credit wallet.You can use your my credit account in your online purchase in 5 easy steps:  Step 1 - Simply log onto your account Step 2 - Start shopping Step 3 - Add chosen items to basket Step 4 - Proceed to checkout Step 5 - Select the my credit as a payment option           11:51 AM, 24th Sep                     maria kashif                    Ok           11:52 AM, 24th Sep                   Sohaib                   Is there anything else I can help you with?           11:53 AM, 24th Sep                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:57 AM, 24th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4911241