Subject: Ticket Assigned - Conversation with moasser
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 24 Sep 2022 06:49:42 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with moasser moasser                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  moasser Bot:  Hi moasser, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9587470338 Bot:  Sorry, this order number seems invalid. ?  Please check your order confirmation email or SMS for the correct order number. Bot:  Would you like to proceed? Customer:  Continue Bot:  Please enter your order number to continue. Customer:  9587470388 Bot:    It's almost yours! ? Your order will soon be ready for collection.   We'll let you know when you can pick it up.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0552184032            10:42 AM, 24th Sep                   Sohaib                   Hi Moasser ,Good Day, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           10:43 AM, 24th Sep                     moasser                    Hi Sohaib I would like to cancel this order           10:43 AM, 24th Sep                   Sohaib                   Thank you for sharing the order details. Please allow me a moment to check this for you.           10:44 AM, 24th Sep                     moasser                    Ok           10:45 AM, 24th Sep                   Sohaib                   As per the status, the order is already in transit to be delivered at the  store for collection and will be available for collection for 14 days from the confirmation email received to collect.  The order will be automatically cancelled if not collected within 14 days and the amount will be reversed after 7-14 days.           10:45 AM, 24th Sep                   Sohaib                   Please note that if you do not wish to wait 14 days, You can visit the store to collect the order and return at the same time.  ** Please note, all ELECTRONIC items are non-returnable as per our returns policy.           10:45 AM, 24th Sep                     moasser                    Ok thanks           10:46 AM, 24th Sep                   Sohaib                   Is there anything else I can help you with?           10:46 AM, 24th Sep                     moasser                    Nope           10:46 AM, 24th Sep                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:49 AM, 24th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4911032