Subject: Ticket Assigned - Conversation with maha
From: Splash <[email-masked]>
To: [email-masked]
Date: Sat, 24 Sep 2022 06:39:33 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with maha maha                    Bot:  Hi, welcome to Splash Fashions?مرحبًا بك في سبلاش Bot:  ✍️ Please enter your name Customer:  maha Bot:  Hi maha, what do you need help with? Customer:  ? Refund Information Bot:    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0507906557            10:32 AM, 24th Sep                   Sohaib                   Hi Maha ,Good Day, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           10:32 AM, 24th Sep                     maha                    I’m trying to return an item I bought but the option is not available           10:32 AM, 24th Sep                     maha                    According to your help page it’s supposed to be under Order History           10:32 AM, 24th Sep                     maha                    But it’s not there           10:33 AM, 24th Sep                     maha                    The app is not user friendly           10:33 AM, 24th Sep                   Sohaib                   Thank you for sharing the order details. Please allow me a moment to check this for you.           10:33 AM, 24th Sep                   Sohaib                   Could you please the name of the item :164411175 - - Solid Wide Leg Mid-Rise Pants with Button Closure and Pockets           10:35 AM, 24th Sep                     maha                    Yes           10:36 AM, 24th Sep                   Sohaib                   We will create return return request from our end if you agree with that           10:37 AM, 24th Sep                     maha                    Yes please           10:37 AM, 24th Sep                   Sohaib                   please note the courier partner may take up to 3-5 business days to arrange the collection. They will contact you on the following contact number when arranging the collection with you: (+971507906557). If the collection has still not been done after allowing that time please do get back to us and let us know, we will be happy to assist you further           10:38 AM, 24th Sep                   Sohaib                   Is there anything else I can help you with?           10:38 AM, 24th Sep                     maha                    Thanks that’s all           10:38 AM, 24th Sep                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:38 AM, 24th Sep                     maha                    You too           10:39 AM, 24th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4911012