Subject: Ticket Assigned - Conversation with naufila
From: Max <[email-masked]>
To: [email-masked]
Date: Sat, 24 Sep 2022 04:51:29 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with naufila naufila                    Bot:  Hi, welcome to MaxFashion ?مرحبًا بك في متاجر ماكس فاشون Bot:  ✍️ Please enter your name Customer:  naufila Bot:  Hi naufila, what do you need help with? Customer:  ? Refund Information Bot:    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by OmanNet - You'll receive your refund to My Credit under your account (for registered users) or as a Return Voucher (for guest users).   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by OmanNet -If you cancel your OmanNet debit card order in full, you’ll receive a card refund. If you cancel a part of your order, you’ll receive either a My Credit refund (for registered users) or a Return Voucher (for guest users). Return Vouchers will be emailed to you within 48 hours of the quality check.     For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0086896942933            08:40 AM, 24th Sep                   Sohaib                   Hi Naufila,Good Day, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           08:41 AM, 24th Sep                     naufila                    Hi i have credit points of 7.1 omr in my app. Can i use to buy things from the store with that?           08:42 AM, 24th Sep                   Sohaib                   Thank you for sharing the details. Please allow me a moment to check this for you.           08:43 AM, 24th Sep                   Sohaib                   We are really sorry for that as the your my creadiet wallet will be only valid via online as well           08:45 AM, 24th Sep                   Sohaib                   .You can use your my credit account in your online purchase in 5 easy steps:   Step 1 - Simply log onto your account Step 2 - Start shopping Step 3 - Add chosen items to basket Step 4 - Proceed to checkout Step 5 - Select the my credit as a payment option           08:45 AM, 24th Sep                   Sohaib                   Is there anything else I can help you with?           08:46 AM, 24th Sep                     naufila                    Very worst experience with home center. Ordered somethins and they delivered another product. I returned and this  credit points cannot be used for buying from stores. Very worst experinece. My money gone.           08:47 AM, 24th Sep                   Sohaib                   We are really sorry for that However we would inform you that we are the support team for Max fashion in oman we would advise you to reach out Homecentre support team via link given below :           08:48 AM, 24th Sep                   Sohaib                   https://www.homecentre.com/om/en/write-to-us           08:49 AM, 24th Sep                   Sohaib                   Is there anything else I can help you with?           08:49 AM, 24th Sep                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           08:51 AM, 24th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4910828