Subject: Ticket Assigned - Conversation with manasa
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 23 Sep 2022 07:35:03 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with manasa manasa                    Bot:  Hi, welcome to Splash Fashions?مرحبًا بك في سبلاش Bot:  Hi manasa, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-775274 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            11:11 AM, 23rd Sep                   Sohaib                   Hi ,Manasa ,Good Day, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           11:12 AM, 23rd Sep                     manasa                    Hi           11:14 AM, 23rd Sep                     manasa                    Got mesg that my return request got cancelled           11:14 AM, 23rd Sep                     manasa                    Could u pls chk n let me know wat happened as I didnt request to cancel the return request           11:15 AM, 23rd Sep                   Sohaib                   Thank you for sharing the order details. Please allow me a moment to check this for you.           11:17 AM, 23rd Sep                   Sohaib                   Could you please confirm the order number           11:19 AM, 23rd Sep                     manasa                    Ok           11:19 AM, 23rd Sep                   Sohaib                   Could you Please share your order number so we can be able to assist you optimally. We appreciate your cooperation,,           11:23 AM, 23rd Sep                     manasa                    Ok           11:26 AM, 23rd Sep                     manasa                    We received your return request for order 9566482443 Printed Crew Neck T-shirt and ... . Our delivery partner will pick up your return in 2-5 days.           11:27 AM, 23rd Sep                     manasa                    Raised request for return so many times but no one came to pick the item donno ehy gettin delay           11:27 AM, 23rd Sep                   Sohaib                   Printed Crew Neck T-shirt and Full Length Pyjama Set           11:28 AM, 23rd Sep                   Sohaib                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             11:30 AM, 23rd Sep                   Sohaib                   Is there anything else I can help you with?           11:32 AM, 23rd Sep                   Sohaib                   We sincerely apologize for the delay in collection of your return request, we have created a new return request at this time to avoid further delays, You must have received an email notification from us containing a link. We request you to please click on that link and fill your address and contact details.           11:33 AM, 23rd Sep                     manasa                    No tq           11:33 AM, 23rd Sep                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:34 AM, 23rd Sep                   Sohaib                   Is there anything else I can help you with?           11:34 AM, 23rd Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4908302