Subject: Ticket Assigned - Conversation with Safvan
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 23 Sep 2022 06:59:21 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Safvan Safvan                    Ho           10:45 AM, 23rd Sep                   Babyshop UAE WhatsApp bot                    Hello, welcome to Babyshop!?   مرحبًا بك في بيبي شوب            10:45 AM, 23rd Sep                   Babyshop UAE WhatsApp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            10:45 AM, 23rd Sep                     Safvan                    1           10:45 AM, 23rd Sep                   Babyshop UAE WhatsApp bot                    Hello Safvan , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            10:45 AM, 23rd Sep                     Safvan                    2           10:47 AM, 23rd Sep                   Babyshop UAE WhatsApp bot                    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 80022297467 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.            10:47 AM, 23rd Sep                   Babyshop UAE WhatsApp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             10:47 AM, 23rd Sep                   Sohaib                   Hi Safvan ,Good Day, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           10:54 AM, 23rd Sep                     Safvan                    Hi           10:54 AM, 23rd Sep                     Safvan                    Can you Please cancel my order no:  9587378042 .           10:55 AM, 23rd Sep                   Sohaib                   Thank you for sharing the order details. Please allow me a moment to check this for you.           10:55 AM, 23rd Sep                     Safvan                    I placed another order. So, please cancel above           10:55 AM, 23rd Sep                   Sohaib                   We're  sorry to hear that you wish to cancel your order.  We can see the order has been placed on: 23/09/22 with the order number: 9587378042           10:57 AM, 23rd Sep                   Sohaib                   As per the status, the order is already in transit to the store for collection and will be available for collection for 14 days from the confirmation email received to collect.  The order will be automatically cancelled if not collected within 14 days and the amount will be reversed after 7-14 days.           10:57 AM, 23rd Sep                   Sohaib                   Please note that if you do not wish to wait 14 days, You can visit the store to collect the order and return at the same time.  ** Please note, all ELECTRONIC items are non-returnable as per our returns policy.           10:57 AM, 23rd Sep                     Safvan                    Ok           10:57 AM, 23rd Sep                     Safvan                    I will return to the store           10:58 AM, 23rd Sep                     Safvan                    Thanks           10:58 AM, 23rd Sep                   Sohaib                   Is there anything else I can help you with?           10:58 AM, 23rd Sep                     Safvan                    No           10:58 AM, 23rd Sep                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:58 AM, 23rd Sep                     Safvan                    Thank you           10:58 AM, 23rd Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4908188