Subject: Ticket Assigned - Conversation with shubham
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 23 Sep 2022 06:25:20 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with shubham shubham                    Customer:  Hey Bot:    Hi, welcome to Babyshop?  مرحبًا بك في بيبي شوب  Bot:  Hi shubham, what do you need help with? Customer:  ? Returns Process Bot:   Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-22297467 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0585601353            10:04 AM, 23rd Sep                   Sohaib                   Hi Shubham,Good Day, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           10:04 AM, 23rd Sep                     shubham                    Hey how r u?           10:04 AM, 23rd Sep                     shubham                    I have a very quick question           10:05 AM, 23rd Sep                     shubham                    Is returns applicable in stroller and travel system?           10:05 AM, 23rd Sep                   Sohaib                   Could you please confirm if you've complete ordering yet           10:07 AM, 23rd Sep                     shubham                    I have not ordered yet           10:08 AM, 23rd Sep                     shubham                    I want to order...that is why I'm asking if it is returnable or not           10:08 AM, 23rd Sep                   Sohaib                   Could you please share the link so we can check that for you           10:09 AM, 23rd Sep                     shubham                    Sure           10:10 AM, 23rd Sep                     shubham                    https://www.babyshopstores.com/ae/en/p/163607446           10:12 AM, 23rd Sep                     shubham                    This one           10:12 AM, 23rd Sep                   Sohaib                   Thank you for sharing the details. Please allow me a moment to check this for you.           10:13 AM, 23rd Sep                     shubham                    Sure           10:16 AM, 23rd Sep                   Sohaib                   We would like like to inform you that this item coming under non returnable product it will be returnable when it's coming along with business fault such as wrong item delivered or damage hence you can contact us and we will arrange that from our end as well for you           10:17 AM, 23rd Sep                   Sohaib                   Is there anything else I can help you with?           10:20 AM, 23rd Sep                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:24 AM, 23rd Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4908098