Subject: Ticket Assigned - Conversation with J
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 21 Sep 2022 06:14:32 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with J J                    Hi           09:51 AM, 21st Sep                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            09:51 AM, 21st Sep                   Centrepoint UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            09:51 AM, 21st Sep                     J                    1           09:51 AM, 21st Sep                   Centrepoint UAE whatsapp bot                    Hello J , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            09:51 AM, 21st Sep                     J                    3           09:51 AM, 21st Sep                   Centrepoint UAE whatsapp bot                    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.            09:51 AM, 21st Sep                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             09:51 AM, 21st Sep                     J                    2           09:51 AM, 21st Sep                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             09:51 AM, 21st Sep                     J                    1           09:51 AM, 21st Sep                   Centrepoint UAE whatsapp bot                   Please enter your email address           09:51 AM, 21st Sep                     J                    [email-masked]           09:52 AM, 21st Sep                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           09:52 AM, 21st Sep                   Sohaib                   Hi Jay ,Good Day, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           09:53 AM, 21st Sep                     J                    I bought a water bottle recently it was Aed 9 It. Was dish washer safe. Washed it and it was fine yesterday we washed for second time and it has shrank and changed shape.           09:53 AM, 21st Sep                     J                             09:54 AM, 21st Sep                     J                             09:54 AM, 21st Sep                     J                    Lid. Is fine as u can see           09:54 AM, 21st Sep                     J                    Scary as we were using for kids also           09:55 AM, 21st Sep                     J                    Bought a black bottle aed19 that is fine no issues           09:55 AM, 21st Sep                     J                    U there?           09:56 AM, 21st Sep                   Sohaib                   We are really sorry for that would you please provide us with your order number           09:56 AM, 21st Sep                     J                    It was bought in store           09:56 AM, 21st Sep                     J                    Don't have receipt as didn't need it           09:58 AM, 21st Sep                     J                             09:59 AM, 21st Sep                     J                    Saturday Sept 17th see above           09:59 AM, 21st Sep                   Sohaib                   Please provide us with store name and order invoice also we would advise you to visit the same store with your original invoice and our store staff will assist you optimally as they can find the order details in the system as well from their end and will assist you accordingly           09:59 AM, 21st Sep                     J                    Also used shukran if u need to track it           09:59 AM, 21st Sep                     J                    Just told u don't have receipt           10:00 AM, 21st Sep                     J                    Hello           10:01 AM, 21st Sep                     J                    Centre point in oasis Mall Sheikh zayed Road dubai           10:01 AM, 21st Sep                   Sohaib                   Kindly note that to raise an issue to our concern team we do need the original invoice as well so they can investigate further   we appreciate your understanding and cooperation with us           10:02 AM, 21st Sep                     J                    I don't have it           10:02 AM, 21st Sep                     J                    Can I get it from shukran?           10:02 AM, 21st Sep                   Sohaib                   KIndly note that at lest we need item name as per it mentioned in system and and purchase ID as well so investigate further please visit the same store and they can help you with that then you can do share it with us again to escalate as well           10:06 AM, 21st Sep                     J                    Can't go to same store we have young kids           10:06 AM, 21st Sep                     J                    Can customer service call me please           10:07 AM, 21st Sep                     J                    If I give u my shukran number u can get information           10:08 AM, 21st Sep                     J                    On order           10:09 AM, 21st Sep                     J                    Try and help pls           10:09 AM, 21st Sep                   Sohaib                   We sincerely apologize for any inconvenience caused to however you can reached out to us via call number : +9718006927 also you can provide us with your shukran number and contact number used while purchasing           10:10 AM, 21st Sep                   Sohaib                   Is there anything else I can help you with?           10:11 AM, 21st Sep                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:14 AM, 21st Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4900098