Subject: New Reply Received - Re: Thank you for shopping with us #21476108431520220917
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Wed, 21 Sep 2022 04:14:28 +0000

Hi Sohaib Ahmed,  The customer has responded to the ticket.  Re: Thank you for shopping with us #21476108431520220917  Ticket comment <div dir="auto">
<div>Dear Team,</div>
<div dir="auto"><br></div>
<div dir="auto">We were unhappy that we were delivered an item which was a display piece from the counter but my husband liked that colour so is it possible to replace the same item with a fresh piece?</div>
<div dir="auto"><br></div>
<div dir="auto">Regards</div>
<div dir="auto">Maria<br><br><div class="gmail_quote" dir="auto"><div dir="ltr" class="gmail_attr"></div></div>
</div>
</div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Wed, 21 Sep 2022, 07:19 Babyshop, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 4894565</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
<div dir="ltr">
<span>-</span>——</div>
<div dir="ltr">Sohaib Ahmed : </div>
<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr">
<div><span dir="ltr" rel="tempredactor" style="font-size:14px">Hi Maria,</span></div>
<div><span rel="tempredactor" style="font-size:14px"><br></span></div>
<div><span rel="tempredactor" style="font-size:14px">Thank you for reaching out us.</span></div>
<div><span rel="tempredactor" style="font-size:14px"><br></span></div>
<div><span dir="ltr" rel="tempredactor"> We are truly sorry to hear that you have received a different item than the one you originally ordered from our store. We will surely help you out with this.</span></div>
<div>
<span rel="tempredactor">​</span><br>
</div>
<div><span dir="ltr" rel="tempredactor">We would request you to provide us some snapshots of the wrong item you received.</span></div>
<div><span rel="tempredactor" style="font-size:14px"><br></span></div>
<div><span rel="tempredactor"> We look forward to hearing from you.</span></div>
<div><span rel="tempredactor" style="font-size:14px"><br></span></div>
<div><span rel="tempredactor"> Please note that this case will be automatically closed if we don't hear from you within 24 hours.</span></div>
<div><span rel="tempredactor" style="font-size:14px"><br></span></div>
<div><span rel="tempredactor"> Your friends,</span></div>
<div><span rel="tempredactor"> The Support Team</span></div>
</div></div></div>
<div></div>
<div><br></div>
<br>

</div></blockquote>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4894565