Subject: Ticket Assigned - Conversation with Shahana Saha
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 20 Sep 2022 07:43:55 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Shahana Saha Shahana Saha                    Hi           11:27 AM, 20th Sep                   MAX UAE whatsapp bot                    Hello, welcome to Max!?   مرحبًا بك في ماكس            11:27 AM, 20th Sep                   MAX UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            11:27 AM, 20th Sep                     Shahana Saha                    1           11:27 AM, 20th Sep                   MAX UAE whatsapp bot                    Hello Shahana Saha , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            11:27 AM, 20th Sep                     Shahana Saha                    I brought a heels from the max shop in burjiman           11:28 AM, 20th Sep                   MAX UAE whatsapp bot                    Hi Shahana Saha , let us know if we can help you with any of the following:    1. ? Order Status  2. ? Returns Process  3. ? Refund Information   4. ? Store Location  5. ?‍?Something Else    Type the option number to get started - for example, type 1 for ? Order Status   لتغيير لغة المحادثة للعربية ، اكتب عربي            11:28 AM, 20th Sep                     Shahana Saha                    5           11:28 AM, 20th Sep                   MAX UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           11:28 AM, 20th Sep                     Shahana Saha                    Okay           11:28 AM, 20th Sep                   Sohaib                   Hi Shahana ,Good Day, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           11:29 AM, 20th Sep                     Shahana Saha                    Hi           11:30 AM, 20th Sep                     Shahana Saha                    I brought a heels from the max shop in burjiman           11:30 AM, 20th Sep                     Shahana Saha                    Like 11 days back           11:30 AM, 20th Sep                     Shahana Saha                    But i didn't use it just now i saw the hells is not in a good condition           11:30 AM, 20th Sep                     Shahana Saha                    But i lost the bill also           11:30 AM, 20th Sep                     Shahana Saha                    Is that possible i can get exchange           11:30 AM, 20th Sep                     Shahana Saha                    Or refund?           11:31 AM, 20th Sep                   Sohaib                   We sincerely apologize for any inconvenience caused to you However we would advise you to visit the same store that you've purchased from it and they will assist you optimally as we won't be able to verify offline purchases from our end in the meantime, We'd appreciate your understanding and cooperation with us           11:33 AM, 20th Sep                     Shahana Saha                    Okay           11:33 AM, 20th Sep                   Sohaib                   Please make sure to have your original invoice           11:34 AM, 20th Sep                   Sohaib                   Is there anything else I can help you with?           11:34 AM, 20th Sep                     Shahana Saha                    I don't have it that is the problem           11:34 AM, 20th Sep                     Shahana Saha                    Any way that you for ur time           11:34 AM, 20th Sep                   Sohaib                   Have you EVER received in your email or via SMS           11:37 AM, 20th Sep                     Shahana Saha                    No           11:38 AM, 20th Sep                   Sohaib                   So please visit the store and by number will be find that in system as well           11:39 AM, 20th Sep                     Shahana Saha                    Okay           11:40 AM, 20th Sep                     Shahana Saha                    In how many dyv can return           11:40 AM, 20th Sep                   Sohaib                   14 days           11:41 AM, 20th Sep                   Sohaib                   Is there anything else I can help you with?           11:42 AM, 20th Sep                     Shahana Saha                    Okay           11:43 AM, 20th Sep                     Shahana Saha                    Nothing           11:43 AM, 20th Sep                     Shahana Saha                    Thank you           11:43 AM, 20th Sep                     Shahana Saha                    Hav a nice day bye           11:43 AM, 20th Sep                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:43 AM, 20th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4896174