Subject: Ticket Assigned - Conversation with ?
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 20 Sep 2022 07:41:28 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with ? ?                    Hey           11:11 AM, 20th Sep                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            11:11 AM, 20th Sep                   Centrepoint UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            11:11 AM, 20th Sep                     ?                    1           11:11 AM, 20th Sep                   Centrepoint UAE whatsapp bot                    Hello ? , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            11:11 AM, 20th Sep                     ?                    4           11:11 AM, 20th Sep                   Centrepoint UAE whatsapp bot                    Looking for a Centrepoint store near you? Just tap on the link below? and choose your city.   www.centrepointstores.com/ae/en/storelocator   Happy shopping!?️             11:11 AM, 20th Sep                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             11:11 AM, 20th Sep                     ?                    2           11:11 AM, 20th Sep                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             11:12 AM, 20th Sep                     ?                    1           11:12 AM, 20th Sep                   Centrepoint UAE whatsapp bot                   Please enter your email address           11:12 AM, 20th Sep                     ?                    [email-masked]           11:12 AM, 20th Sep                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           11:12 AM, 20th Sep                     ?                    Hey           11:12 AM, 20th Sep                     ?                    Hey           11:13 AM, 20th Sep                   Sohaib                   Hi Shahbaz ,Good Day, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           11:13 AM, 20th Sep                     ?                    Hey           11:13 AM, 20th Sep                     ?                    I actually order some stuff           11:13 AM, 20th Sep                     ?                    From centrpoint app           11:13 AM, 20th Sep                     ?                    And selected a pickup           11:13 AM, 20th Sep                     ?                    But I dnt know why it is showing dalma mall ...because I have selected mordiff mall to pickup as I live in dubai           11:14 AM, 20th Sep                     ?                    Can u plss help me chng my pickup location?           11:14 AM, 20th Sep                     ?                    ?           11:15 AM, 20th Sep                   Sohaib                   Unfortunately, we'll only be able to make changes to your order before it has been processed.  Please note that we won't be able to make any change in delivery mode and address when the order has already been placed successfully However your order will be ready at the store selected while placing your order: Dalma Mall Dalma Mall, Mussaffah, First Floor  Musaffah           11:17 AM, 20th Sep                     ?                    Can you pls call           11:17 AM, 20th Sep                     ?                    On my no. I need to talk to you           11:17 AM, 20th Sep                     ?                    Because that is sense less how can I go to Abu Dhabi?           11:18 AM, 20th Sep                     ?                    From tmdu ai just to pick up order           11:18 AM, 20th Sep                   Sohaib                   We are really sorry for that as we won't be able to make call from our end you would be able to reached out to us via number : +9718006927           11:18 AM, 20th Sep                     ?                    I want help           11:19 AM, 20th Sep                     ?                    So how cn u help me           11:20 AM, 20th Sep                   Sohaib                   Kindly note that the order will be canceled by system automatically within 14 days and the refund will be initiated to the same if not collected           11:20 AM, 20th Sep                     ?                    I  have to travel and need it           11:20 AM, 20th Sep                   Sohaib                   We sincerely apologize for any inconvenience caused to you           11:23 AM, 20th Sep                     ?                    Apology will not work me           11:23 AM, 20th Sep                     ?                    Customer service means help           11:23 AM, 20th Sep                     ?                    U just have to chng the location           11:23 AM, 20th Sep                   Sohaib                   Please note that we won't be able to make any change in delivery mode and address when the order has already been placed successfully you can refused collecting your order and within 14 days the refund will be initiated to the same           11:24 AM, 20th Sep                     ?                    Are a bot           11:24 AM, 20th Sep                     ?                    Because ur rply seems like that           11:25 AM, 20th Sep                     ?                    I am saying I have to travel and I need those stuff           11:25 AM, 20th Sep                   Sohaib                   Kindly note that we would be able to help you regarding our policy so we won't be able to make change in delivery address however we are going to request cancellation for your order if you agree with that           11:27 AM, 20th Sep                     ?                    If u can cancel now .....when will get back my shukran back?           11:28 AM, 20th Sep                     ?                    And what is the same offer valid now?           11:28 AM, 20th Sep                     ?                    In which I bought them           11:28 AM, 20th Sep                   Sohaib                   Kindly note that shukran point will be reflecting back within 14 days from the cancellation date           11:31 AM, 20th Sep                     ?                    No need to cancel           11:31 AM, 20th Sep                   Sohaib                   Is there anything else I can help you with?           11:34 AM, 20th Sep                     ?                    U can't help me with my problem           11:34 AM, 20th Sep                     ?                    That is really poor service           11:34 AM, 20th Sep                     ?                    I need my address to be chng because that is pointless to go to Abu dhabi           11:34 AM, 20th Sep                     ?                    If u need I cn provide my Emirates I'd           11:35 AM, 20th Sep                     ?                    An di knw it is nt ready for collection yet           11:35 AM, 20th Sep                     ?                    So u cn do it           11:35 AM, 20th Sep                   Sohaib                   Kindly note that store pick up order has been placed to the store selected by system automatically  Hence we won't be able to make any change to the address from our end           11:37 AM, 20th Sep                   Sohaib                   Is there anything else I can help you with?           11:39 AM, 20th Sep                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:41 AM, 20th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4896159