Subject: Note Added - [#4853302] Re: We’ve received your return request.
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Tue, 20 Sep 2022 07:28:39 +0000

Hi ,    Ankkur Gupta added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4853302    Subject:  Re: We’ve received your return request.   Requester: Sheremie.gonzales    Note Content:   <div class="WordSection1">
<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Hi <a id="OWAAMACCAAF09E5BC417486FC58B27B53C7F3" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Centrepoint</span></a>
<a id="OWAAMEFA7BB41FD1A45DC9418CBDB281095EB" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Babyshop</span></a></span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Please take the return &amp; process refund.</span></div>
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<div class="MsoNormal"><b><span style="mso-fareast-language:EN-US">Comments : Supplier damage</span></b></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Regards,<br>
Ankur</span></div>
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<div>From:<span lang="EN-US"> Ravi Sankar Podiyattillam &lt;[email-masked]&gt;
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<b>Sent:</b> Saturday, 17 September 2022 9:18 AM<br>
<b>To:</b> Vijay Pokhriyal &lt;[email-masked]&gt;; Sameer Hasan &lt;[email-masked]&gt;; Bsu Wh Nursery &lt;[email-masked]&gt;; Christopher Kumar &lt;[email-masked]&gt;; Ankkur Gupta &lt;[email-masked]&gt;;
 Deepak Damodaran &lt;[email-masked]&gt;; Conlocecom uae &lt;[email-masked]&gt;; Mani Choudhury &lt;[email-masked]&gt;<br>
<b>Cc:</b> [email-masked]; Mayank Lodha &lt;[email-masked]&gt;; Saravana Ganapathy &lt;[email-masked]&gt;; Deepak Kumar Shah &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#4853302] - Re: We’ve received your return request.</span>
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<div class="MsoNormal"><span lang="EN-US">Dear Mohan</span></div>
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<div class="MsoNormal"><span lang="EN-US">Please check the courier partner</span></div>
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<div class="MsoNormal"><span lang="EN-US">Annkur in reading : If these are third party courier, we are not able replace the same because the same AWB will not able to scan twice. Please suggesting you please inform to do the CIR and place the new order.</span></div>
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<div class="MsoNormal"><span lang="EN-US">Please advise</span></div>
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<b><span lang="EN-US" style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>Thanks &amp; Regards</span></b>
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<b><span lang="EN-US" style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>Ravisankar</span></b>
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<b><span lang="EN-US" style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>Landmark
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</span></b><b><span lang="EN-US" style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>FC Operations – Non Home
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<span lang="EN-US" style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>P.O. Box 17155</span><span lang="EN-US" style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#7F7F7F'>
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</span><span lang="EN-US" style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>Dubai, United Arab Emirates
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<span lang="EN-US" style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>Mobile : +97150 2422178
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<span lang="EN-US" style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#0D0D0D'>E-mail:
</span><span lang="EN-US" style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>
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<b><span lang="EN-US">From:</span></b><span lang="EN-US"> Vijay Pokhriyal &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Saturday, September 17, 2022 9:12 AM<br>
<b>To:</b> Sameer Hasan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ravi Sankar Podiyattillam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Bsu Wh Nursery
 &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Christopher Kumar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ankkur Gupta &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Deepak Damodaran &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Conlocecom uae &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Mani Choudhury &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>; Mayank Lodha &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Saravana Ganapathy &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Deepak Kumar Shah &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#4853302] - Re: We’ve received your return request.</span>
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<div class="MsoNormal"><span lang="EN-US">Dear <a id="OWAAM9E3EC79E4C2343D382D7F4EA21ADACB3" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Ravi Sankar  Podiyattillam</span></a>,</span></div>
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<div class="MsoNormal"><span lang="EN-US">Kindly note as per below order number , we haven’t received the order from the concept,</span></div>
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<div class="MsoNormal"><span lang="EN-US">It seems order was delivered by 3<sup>rd</sup> party emirates post. Could you please advise.</span></div>
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<div class="MsoNormal"><span lang="EN-US">Since item was not delivered by us do we required to collect the damaged item as per mentioned address ?</span></div>
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<b><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system;background:yellow;mso-highlight:yellow">9585403087</span></b><b><span lang="EN-US"></span></b>
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<b><span lang="EN-US">From:</span></b><span lang="EN-US"> Sameer Hasan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Saturday, September 17, 2022 8:56 AM<br>
<b>To:</b> Ravi Sankar Podiyattillam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Bsu Wh Nursery &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Christopher
 Kumar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ankkur Gupta &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Deepak Damodaran &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Conlocecom uae &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Vijay Pokhriyal &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Mani Choudhury &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>; Mayank Lodha &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Saravana Ganapathy &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Deepak Kumar Shah &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#4853302] - Re: We’ve received your return request.</span>
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<div class="MsoNormal"><span lang="EN-US">Adding <a id="OWAAM35A8A7667CDD48FBB53C9EEE7540AE8C" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Vijay Pokhriyal</span></a><a id="OWAAM68B45EA710E0407F8529F4E2D08C6568" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Mani
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Pls do the needful for below Email and send back the damaged item to FC Team.</span></div>
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<div class="MsoNormal"><span lang="EN-US">Regards</span></div>
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<div class="MsoNormal"><span lang="EN-US">Sameer Hasan</span></div>
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<b><span lang="EN-US">From:</span></b><span lang="EN-US"> Ravi Sankar Podiyattillam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Friday, September 16, 2022 3:07 PM<br>
<b>To:</b> Bsu Wh Nursery &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Christopher Kumar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ankkur Gupta &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Deepak Damodaran &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Conlocecom uae &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Sameer Hasan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>; Mayank Lodha &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Saravana Ganapathy &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Deepak Kumar Shah &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#4853302] - Re: We’ve received your return request.</span>
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<div class="MsoNormal"><span lang="EN-US">++ OLM team</span></div>
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<div class="MsoNormal"><span lang="EN-US">Sameer in reading : Please do the needful</span></div>
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<b><span lang="EN-US" style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>Thanks &amp; Regards</span></b>
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<b><span lang="EN-US" style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>Ravisankar</span></b>
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<b><span lang="EN-US" style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>Landmark
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</span></b><b><span lang="EN-US" style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>FC Operations – Non Home
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<span lang="EN-US" style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>P.O. Box 17155</span><span lang="EN-US" style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#7F7F7F'>
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</span><span lang="EN-US" style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>Dubai, United Arab Emirates
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<span lang="EN-US" style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>Mobile : +97150 2422178
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<span lang="EN-US" style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#0D0D0D'>E-mail:
</span><span lang="EN-US" style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>
</span><b><span lang="EN-US" style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#F79646'>|</span></b><span lang="EN-US" style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#0099FF'><a href="http://www.landmarkgroup.com" rel="noreferrer">www.landmarkgroup.com</a>
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<b><span lang="EN-US">From:</span></b><span lang="EN-US"> Bsu Wh Nursery &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Friday, September 16, 2022 3:01 PM<br>
<b>To:</b> Christopher Kumar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ankkur Gupta &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ravi Sankar Podiyattillam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Deepak Damodaran &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Conlocecom uae &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>; Mayank Lodha &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Saravana Ganapathy &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Deepak Kumar Shah &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#4853302] - Re: We’ve received your return request.</span>
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<div class="MsoNormal"><span lang="EN-US">Dear all ,</span></div>
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<div class="MsoNormal"><span lang="EN-US">The blew order item handover to OLM team .</span></div>
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<span lang="EN-US"><a id="OWAAMEEBAE828A9C44B78AAD8C68B97EF431A" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Deepak Damodaran</span></a>
 please replace the item  to customer and collect the </span><span lang="EN-US" style="font-size:10.5pt;line-height:200%;font-family:-apple-system">Juniors Scooty Baby Buggy</span><span lang="EN-US"> damage product from costumer and send me back .</span>
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<div class="MsoNormal" style="line-height:200%"><span lang="EN-US">Regards,</span></div>
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<div class="MsoNormal" style="line-height:200%"><span lang="EN-US">Tauheed</span></div>
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<b><span lang="EN-US">From:</span></b><span lang="EN-US"> Christopher Kumar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Friday, September 16, 2022 11:08 AM<br>
<b>To:</b> Bsu Wh Nursery &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Bsu Wml &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> FW: [#4853302] - Re: We’ve received your return request.</span>
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<div class="MsoNormal"><span lang="EN-US">Pls replace </span></div>
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<b><span lang="EN-US">From:</span></b><span lang="EN-US"> Ankkur Gupta &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Friday, September 16, 2022 11:07 AM<br>
<b>To:</b> Babyshop &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Bsu Wml &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Christopher Kumar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Ravi Sankar Podiyattillam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Mayank Lodha &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Saravana Ganapathy &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Deepak Kumar Shah &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#4853302] - Re: We’ve received your return request.</span>
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<div class="MsoNormal"><span lang="EN-US">Hi <a id="OWAAM5F13AEB486B74B6C85F9DE5C05A923F9" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Christopher Kumar</span></a>
<a id="OWAAM61081F42252D4C9F81EDF2C8BABE529B" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Ravi Sankar  Podiyattillam</span></a>,</span></div>
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<div class="MsoNormal"><span lang="EN-US">Please replace this item on priority. Customer received as damage.
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<div class="MsoNormal"><span lang="EN-US">Images attached for ref.</span></div>
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<div class="MsoNormal"><span lang="EN-US">Regards,<br>
Ankur</span></div>
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<b><span lang="EN-US">From:</span></b><span lang="EN-US"> Babyshop &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Thursday, 15 September 2022 1:51 PM<br>
<b>To:</b> Ankkur Gupta &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Bsu Wml &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Mayank Lodha &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#4853302] - Re: We’ve received your return request.</span>
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<b><i><span lang="EN-US" style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">Hi @Ankkur Gupta</span></div>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">Sorry for the mistake happened Kindly find the correct  Item ID: 163568674 - Juniors - Juniors Scooty Baby Buggy<br>
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Problem Statement: DAMAGED ITEM<br>
Order Date : Sep 7, 2022<br>
Order ID: 9585403087</span></div>
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Issue Description: Customer emailed us informing that he/she received the item on 9/9/22 12:45 PM but the item which they received is damaged, please find the attached images  for the damage item below.<br>
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Best Regards,</span></div>
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</span><span lang="EN-US" style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>4853302:1125156</span><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">
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