Subject: Ticket Assigned - Re: Thank you for shopping with us #21476108431520220917
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Tue, 20 Sep 2022 02:20:16 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Re: Thank you for shopping with us #21476108431520220917 Hello Team,

We had visited the centrepoint baby shop stores on Saturday 17th Sep 2022
and placed an order for a car sear. While checking the products the sales
lady confirmed that they did not have a red car seat and the only red
carseat available was the demo piece which we did not want to buy so we
placed an order for same carseat but colour changed to grey with red border
in the same brand.

We recieved the delivery of the carseat today and it was the demo piece
which was placed in the store. We clearly had mentioned that we did not
want that piece but she has mentioned the red piece on our bill and sold
the same to us. This is not right. We blindly believed the sales lady that
she has correctly mentioned the product we wanted on the bill but she has
sold the product which we did not want to us.

We would like to either exchange the red product to the grey one with red
borders or would want the money refunded to us.

Below is the bill attached in the trailing email.

Many thanks
Maria

On Mon, 19 Sep 2022, 20:41 Thanigairaj Jayaraman, <[email-masked]>
wrote:

>
>
> ---------- Forwarded message ---------
> From: Centrepoint <[email-masked]>
> Date: Sat, 17 Sep 2022 at 5:56 PM
> Subject: Thank you for shopping with us #21476108431520220917
> To: <[email-masked]>
>
>
>
> <https://dm.shukran.com/pub/cc?_ri_=X0Gzc2X%3DAQpglLjHJlTQG0msRFD9Emc9Cza6hJauAWXiuwRpgMY6gv1tJsUNYzfaj7dw3TSuAaJnVXtpKX%3DUURTTDSRT&_ei_=EM-lRvfwP9Rtf7v7ol7gGentB3uKJPKmG3IDzRDsy2a7Ga_sEt1sr5mR97TIARe03TIEBoMtMF5_g8UhJeR0Gf1v9737PbT3g4k_OHu_r7AlFXixL4NhKxfMAK8vzsl9BAUiccCR1pau_1xk4q9tpb7Q-uNT8t2cNR8TBtDXZvfTV8_EKNWTVwqyMl6WzXpUMaUpQJqI1NMp5bNwfjXL1mCDg1IrY0B3bZVqq2V8Yh9nSw.&_di_=slf3v8ngk60ilphur1o7vh4q8dqdfkdbkffbhs6c8gtt61k6nq3g>
> *Centrepoint - Dubai Mall*
> Landmark Retail Investment Co.LLC
> Dubai Mall
> Dubai, Dubai
> ------------------------------
> ------------------------------
> 2022-09-17T17:56:53+04:00
> TRN :  100260641400003
>
> *TAX INVOICE*
> ------------------------------
> Item Quantity Rate Value-AED
> 162528757 1 999.00 999.00
> Orbit Fix 360 dgree car seat Red
> 159269731 1 55.00 55.00
> Car Seat Protector-Gray
> Total Quantity : 2
> Tot Disc 0.00
> ------------------------------
> Total : 1054.00
> Credit 1054.00
> Total Tender 1054.00
> Change Due : 0.00
> ------------------------------
> *TAX SUMMARY*
> Code Ex Tax Tax Inc Tax
> AD 1003.81 50.19 1054.00
> Total 1003.81 50.19 1054.00
> ------------------------------
> Tax Rates
> AD: 5
> AD:Standard Rate of 5% أد: معدل قياسي من 5٪
> A0: 0% أو: صفر معدل
> OOS: Out of Scope أوس: خارج النطاق
> EX: Tax Exempt إكس: معفى من الضرائب
> ------------------------------
> 40+ brands, 2000+ stores, 9 countries, experience endless possibilities
> with the Shukran app. DOWNLOAD NOW
> <https://dm.shukran.com/pub/cc?_ri_=X0Gzc2X%3DAQpglLjHJlTQG0msRFD9Emc9Cza6hJauAWXiuwRpgMY6gv1tJsUNYzfaj7dw3TSuAaJnVXtpKX%3DUTRTTARRT&_ei_=EM-lRvfwP9Rtf7v7ol7gGentB3uKJPKmG3IDzRDsy2a7Ga_sEt1sr5mR97TIARe03TIEBoMtMF5_g8UhJeR0Gf1v9737PbT3g4k_OHu_r7AlFXixL4NhKxfMAK8vzsl9BAUiccCR1pau_1xk4q9tpb69r7ZYwnlhJhA6kOXZUFLSRzdIOre6yx35qLs3jXqF7c-0arm2hni_JeWtd1JSl2hQt4GJxLFo.&_di_=61035h1oqv8v6bq4uh71c4fbnildoqvnj2h9984qcukp9jcentvg>
> and enjoy exclusive offers, coupons, events and so much more.
> Shukran ID 1800000234822600
> Shukran Earned NA
> Shukran Redeemed NA
> Shukran is the loyalty and rewards initiative by Landmark Group. Terms &
> Conditions
> <https://dm.shukran.com/pub/cc?_ri_=X0Gzc2X%3DAQpglLjHJlTQG0msRFD9Emc9Cza6hJauAWXiuwRpgMY6gv1tJsUNYzfaj7dw3TSuAaJnVXtpKX%3DTBTTTWDAT&_ei_=EM-lRvfwP9Rtf7v7ol7gGentB3uKJPKmG3IDzRDsy2a7Ga_sEt1sr5mR97TIARe03TIEBoMtMF5_g8UhJeR0Gf1v9737PbT3g4k_OHu_r7AlFXixL4NhKxfMAK8vzsl9BDneYDnox4wLzecF6BJvbmsXHjqjFH-mRhLHatl4mHc.&_di_=30bunbp5vumr1vbdm4ilaj54o1ap331up0ad2mu98iv76ctenq30>
> apply.
> ------------------------------
> Credit note will be issued in all cases of refund  or return, where
> Shukran points balance in your  account is not sufficient to reinstate the
> Shukran  points earned from this invoice.
> REFUNDS AND EXCHANGES
> Refund or Exchange permitted within 14 days
> of purchase for Unused Unworn goods
> returned in original packing presented
> along with original receipt only. All
> refunds shall be issued in the same
> mode as of ORIGINAL PAYMENT.
> No refund or exchange shall be allowed on
> items damaged or following items
> 1. Stationery
> 2. Lingerie
> 3.Jewelry and Accessories
> 4.Books
> 5.Cosmetics
> In case of any return or refund,
> the Customer shall return
> any free or discounted products
> bought together as part of any
> promotional offer.
> Price levied is inclusive for
> all items as listed
> Terms and Conditions Apply
> THANK YOU
> PLEASE COME AGAIN
> ------------------------------
>
> <https://dm.shukran.com/pub/cc?_ri_=X0Gzc2X%3DAQpglLjHJlTQG0msRFD9Emc9Cza6hJauAWXiuwRpgMY6gv1tJsUNYzfaj7dw3TSuAaJnVXtpKX%3DTBTTTWDTT&_ei_=EXIcLOxZDJ6jVrNGai9_7lPakCyUOXHnKpVkIv8uOpctWEorpMnHhClBUd0mhfOaAm_jD2XelFmSOQBCPrOMu9tnUyqWRbQdnu5U3FwZzV4xw59KiXWtZTUQELci3tQOXynz_Z6E-Q3FaF99hKg-.&_di_=rug73d1ng1sqacgeopjc6uol5lgmaj1u4nuclu8bkauos99c1ddg> ©
> 2010 – 2022 Landmark Group
>
>

 https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4894565