Subject: Note Added - [#4883006] Order number 9585538107
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 19 Sep 2022 14:17:52 +0000

Hi ,    Sanket Sable added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4883006    Subject:  Order number 9585538107   Requester: Chikokim    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Hi Akshay,</div>
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<div class="MsoNormal">Regards,</div>
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<div class="MsoNormal">Sanket Sable</div>
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<div class="MsoNormal">Omni Channel Manager, Centrepoint </div>
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<div class="MsoNormal">Mob. +971-521455465</div>
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<div>From: Akshay Berry &lt;[email-masked]&gt; <br>
<b>Sent:</b> Monday, September 19, 2022 6:15 PM<br>
<b>To:</b> Centrepoint &lt;[email-masked]&gt;; Sanket Sable &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#4883006] - Order number 9585538107</div>
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<div class="MsoNormal">Hi <a id="OWAAM8581C091C7F54185BFC9BA554944E2BA" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Sanket Sable</span></a>,</div>
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<div class="MsoNormal">Reminder for refund approval.</div>
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<div class="MsoNormal">Regards,</div>
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<img width="122" height="58" style="width:1.2708in;height:.6041in" id="Picture_x0020_58" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwMDEwMDIxOCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.BSaNLFyO5N5EERv8H8filSBC5AKbFU0uq1ph9ciEeOY" data-id="2044000100218" alt="Logo

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<div class="MsoNormal"><b><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>Akshay Berry</span></b></div>
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<span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:#242424;background:white'>Vendor Support &amp; Escalations Specialist</span><b><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'></span></b>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>T: +971 4 5172125</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>Landmark Group HQ, Marina, Dubai, UAE</span></div>
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<b>From:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Saturday, September 17, 2022 7:42 AM<br>
<b>To:</b> Sanket Sable &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#4883006] - Order number 9585538107</div>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,</span></div>
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Hope you are doing well.</span></div>
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With reference to the order number: 9585538107 AWB: FP090922001275<br>
Order has been marked as delivered and customer is reporting not receiving this order. We have already checked with courier and as per them order has been delivered and we have received POD from them as well. The POD shared has been denied by customer, customer
 has confirmed that the door which LMG has shared is not the same door as customer's.  <br>
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The customer contacted us regarding this issue on 12/09/22 . We received POD from LMG on 14/09/22 and the same was shared with customer on the same date. <br>
Customer is shopping with us since 7/17/21  and has 8 completed orders worth AED 1968.4. The order against which customer is denying receiving is worth AED 311.<br>
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Kindly provide us a refund approval for this so we can close this case asap. Attaching POD shared for reference as well. Thank you for your help!</span></div>
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Best Regards,</span></div>
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</span><span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>4883006:1125156</span><span style="font-size:10.5pt;font-family:-apple-system">
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