Subject: Ticket Assigned - Conversation with ayesha
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 19 Sep 2022 05:18:55 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with ayesha ayesha                    Bot:    Hi, welcome to Babyshop?  مرحبًا بك في بيبي شوب  Bot:  ✍️ Please enter your name Customer:  ayesha Bot:  Hi ayesha, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9585588673 Bot:  Sorry, this order number seems invalid. ?  Please check your order confirmation email or SMS for the correct order number. Bot:  Would you like to proceed? Customer:  Continue Bot:  Please enter your order number to continue. Customer:  9585588672 Bot:   ? Congrats, your order is Placed   You can easily track your order from My Account > Order History.    During sales, your order may take longer to arrive.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0525491017 Bot:  Please wait, our agent will be with you shortly. Thanks Agent:  Hi Ayesha,Thank you for contacting us. My name is Mais,I will be happy to assist you. Customer:  Hello, i would like to check the status of my order Customer:  It should have been delivered today Agent:  Thank you for allowing me the time to check. I appreciate your patience. Customer:  Welcome Agent:  Please note that your order 9585588672 expected delivery date is 17/09/2022 if you haven't received the order by the end of the day please contact us to do the needful Agent:  Is there anything else I can assist you with? Customer:  That is all, for now, thanks Agent:  It was a pleasure to assist you. Please feel free to come back and chat with us if you have any queries in the future. I am Mais and have a wonderful day! Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            09:10 AM, 19th Sep                   Sohaib                   Hi Ayesha ,Good Day, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           09:10 AM, 19th Sep                     ayesha                    Hello           09:10 AM, 19th Sep                     ayesha                    I would like to follow up on my order, it is still not received           09:11 AM, 19th Sep                   Sohaib                   Thank you for sharing the order details. Please allow me a moment to check this for you.           09:11 AM, 19th Sep                   Sohaib                   We are really sorry for that as we can see that your order should be delivered on 17/09/22 Could you please confirm if the contact number is correct :+971525491017           09:13 AM, 19th Sep                   Sohaib                   Hi Ayesha, I'm not getting a response from you. Are we still connected?           09:14 AM, 19th Sep                   Sohaib                   Hi Ayesha, I have not received a response from you still, please confirm if we are still connected?           09:16 AM, 19th Sep                   Sohaib                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           09:18 AM, 19th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4891577