Subject: Ticket Assigned - Conversation with mechelle
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 18 Sep 2022 09:52:05 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with mechelle mechelle                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  mechelle Bot:  Hi mechelle, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  7386473559 Bot:    Your order is on the way?    Track your order here: https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FC0916220002756     You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  97335102981 Bot:  Please wait, our agent will be with you shortly. Thanks Agent:   Hi Mechelle, thank you for contacting us. I'm Mohammed .I will be happy to help you. Customer:  hi just want to follow up my order Customer:  it was supposed to be delivered yesterday but it wasn’t delivered until now Customer:  7386473559 here is my order number Agent:  Thank you for sharing the order details. Please allow me a moment to check this for you. Customer:  the delivery guy called me yesterday that he cannot come because too much traffic and he will just deliver today..but now its 9:10pm already nobody called me Agent:  Please note that your order out for delivery now Agent:  Is there anything else may I assist you? Customer:  yes but its too late now until what time should i stay up to wait for it? Customer:  any idea until what time the delivery tonight? Customer:  hello Customer:  still there? Agent:  Please allow us sometime if the order not delivere today please update us. Agent:  Is there anything else may I assist you? Customer:  ok thank you! Agent:  It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day. Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait, our agent will be with you shortly. Thanks Agent:   Hi Mechelle, thank you for contacting us. I'm Mohammed .I will be happy to help you. Customer:  hello Agent:  We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful. Agent:  Is there anything else may I assist you? Agent:  It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day. Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait, our agent will be with you shortly. Thanks Agent:  Hi Mechelle ,Good Day, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you. Customer:  just want to follow up my order its supposed to be delivered lat sept 16 but until now it was not delovered Agent:  Thank you for sharing the order details. Please allow me a moment to check this for you. Customer:  delivere* Agent:  Could you please confirm that if the following contact number is correct : +97335102981 Customer:  correcr Customer:  correct* Customer:  last sept 16 delivery guy called me to inform that he was not anle to delivere it but yesterday haven’t received any call Agent:  We’re really sorry if we’ve taken longer than usual to get back to you.  Our team is working on your issue and will get back to you as soon as possible. As we can see that our team has already raised your issue to the concern team as well Agent:  We will get back to you as soon as we get an updated from them we appreciate your understanding and cooperation with us Agent:  We would request you please allow us some more time while arranging delivery to you priority basis Agent:  Is there anything else I can help you with? Agent:  It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day. Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            01:39 PM, 18th Sep                   badri                   Hi Mechelle, Thank you for contacting us. My name is badri , I will be happy to assist you.           01:46 PM, 18th Sep                   badri                   We can see that you are contacting us for the Order ID  .7386473559           01:46 PM, 18th Sep                   badri                   The order has been delayed because our courier team was unable to reach you at your registered contact number. Could you confirm an updated number where we can reach out to you?+97335102981           01:48 PM, 18th Sep                   badri                   Hi, I'm not getting a response from you. Are we still connected?           01:48 PM, 18th Sep                   badri                   Hi, I'm not getting a response from you. Are we still connected?           01:51 PM, 18th Sep                   Sohaib                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           01:51 PM, 18th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4888370