Subject: Ticket Assigned - Conversation with shahbaz
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 18 Sep 2022 08:13:57 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with shahbaz shahbaz                    Bot:    Hi, welcome to Babyshop?  مرحبًا بك في بيبي شوب  Bot:  ✍️ Please enter your name Customer:  shahbaz Bot:  Hi shahbaz, what do you need help with? Customer:  ? Returns Process Bot:   Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-22297467 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0504086735            11:58 AM, 18th Sep                   Sohaib                   Hi Shahbaz ,Good Day, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           11:58 AM, 18th Sep                     shahbaz                    Hi sohaib i bought a cot online like 6 months ago           11:59 AM, 18th Sep                     shahbaz                    I have lost some bolts for one of the sides           11:59 AM, 18th Sep                     shahbaz                    Is it possible to get replacement bolts           12:00 PM, 18th Sep                     shahbaz                             12:01 PM, 18th Sep                     shahbaz                    For this cot           12:01 PM, 18th Sep                   Sohaib                   Kindly note that we won't be able to replace the part of the item when its already been used However we would advise you to visit any nearest store and if the spare are available they will help you as well please note it might be there an extra charge for that if needed           12:04 PM, 18th Sep                   Sohaib                   Is there anything else I can help you with?           12:05 PM, 18th Sep                     shahbaz                    The part is fine and doesnt need replacement,  just 4 bolts needed           12:06 PM, 18th Sep                   Sohaib                   Yes we would advise you to visit any store and if this blts available definitely  will assist you optimally           12:08 PM, 18th Sep                   Sohaib                   Is there anything else I can help you with?           12:11 PM, 18th Sep                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:13 PM, 18th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4887990