Subject: Ticket Assigned - Conversation with Muhammad Awais
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 18 Sep 2022 08:00:28 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Muhammad Awais Muhammad Awais                    hello           11:43 AM, 18th Sep                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            11:43 AM, 18th Sep                   Centrepoint UAE whatsapp bot                    Hello Muhammad Awais , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            11:43 AM, 18th Sep                     Muhammad Awais                    3           11:44 AM, 18th Sep                   Centrepoint UAE whatsapp bot                    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.            11:44 AM, 18th Sep                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             11:44 AM, 18th Sep                     Muhammad Awais                    3           11:44 AM, 18th Sep                   Centrepoint UAE whatsapp bot                    Hi Muhammad Awais , let us know if we can help you with any of the following:    1. ? Order Status  2. ? Returns Process  3. ? Refund Information   4. ? Store Location  5. ?‍?Something Else    Type the option number to get started - for example, type 1 for ? Order Status   لتغيير لغة المحادثة للعربية ، اكتب عربي            11:44 AM, 18th Sep                     Muhammad Awais                    5           11:44 AM, 18th Sep                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           11:44 AM, 18th Sep                   Sohaib                   Hi Muhammad ,Good Day, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           11:45 AM, 18th Sep                     Muhammad Awais                    Yes           11:45 AM, 18th Sep                     Muhammad Awais                    I am filtering buy 1 get 1 option online           11:45 AM, 18th Sep                     Muhammad Awais                    But still other products are showing which are not under offer           11:46 AM, 18th Sep                   Sohaib                   Could you please share with us link of the item and some snapshots showing the issue so we can investigate further           11:47 AM, 18th Sep                   Sohaib                   We appreciate your cooperation with us           11:47 AM, 18th Sep                     Muhammad Awais                             11:48 AM, 18th Sep                     Muhammad Awais                    see select but 1 get 1 free           11:48 AM, 18th Sep                     Muhammad Awais                             11:49 AM, 18th Sep                     Muhammad Awais                    see some otems are buy 1 get 1 free and some are regular           11:50 AM, 18th Sep                     Muhammad Awais                    filter should work properly           11:50 AM, 18th Sep                     Muhammad Awais                             11:50 AM, 18th Sep                     Muhammad Awais                    see another example           11:50 AM, 18th Sep                     Muhammad Awais                    this is simply time wasting for me           11:51 AM, 18th Sep                     Muhammad Awais                    1 made big order and now came to know some items are not in offer, even though is selected proper filter           11:51 AM, 18th Sep                   Sohaib                   Thank you for sharing the details. Please allow me a moment to check this for you.           11:51 AM, 18th Sep                   Sohaib                   Thank you for allowing me the time to check. I appreciate your patience.           11:54 AM, 18th Sep                     Muhammad Awais                    ok           11:55 AM, 18th Sep                     Muhammad Awais                    waiting           11:55 AM, 18th Sep                   Sohaib                   We would like to inform you that we have chedke the offer and we can find that out th offer working as well kindly check the attached  * File attached - Screenshot from 2022-09-18 13-26-00.png *             11:56 AM, 18th Sep                   Sohaib                   Please try clearing the cache/cookies of your browser and if you are using the App please try reinstalling/'updating it.           11:57 AM, 18th Sep                     Muhammad Awais                    ok           11:57 AM, 18th Sep                   Sohaib                   And then try adding the item to your cart           11:57 AM, 18th Sep                   Sohaib                   Is there anything else I can help you with?           11:59 AM, 18th Sep                     Muhammad Awais                    ok thanks           11:59 AM, 18th Sep                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:00 PM, 18th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4887942