Subject: Ticket Assigned - Conversation with D
From: Max <[email-masked]>
To: [email-masked]
Date: Sun, 18 Sep 2022 07:11:37 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with D D                    Hello.. I received my order no. 8186506226 last night.. I want to return or exchange 2 items from that order as the size is wrong, but those items are not getting selected for return.. Kindly help please           10:56 AM, 18th Sep                   MAX KW Whatsapp BOT                    Hello, welcome to Max!?   مرحبًا بك في ماكس            10:56 AM, 18th Sep                   MAX KW Whatsapp BOT                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            10:56 AM, 18th Sep                     D                    1           10:56 AM, 18th Sep                   MAX KW Whatsapp BOT                    Hello D , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location  5. ?Reset Your password   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            10:56 AM, 18th Sep                     D                    2           10:56 AM, 18th Sep                   MAX KW Whatsapp BOT                    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 1803316 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.            10:56 AM, 18th Sep                   MAX KW Whatsapp BOT                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             10:56 AM, 18th Sep                     D                    Hello.. I received my order no. 8186506226 last night.. I want to return or exchange 2 items from that order as the size is wrong, but those items are not getting selected for return.. Kindly help please           10:57 AM, 18th Sep                   MAX KW Whatsapp BOT                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             10:57 AM, 18th Sep                     D                    2           10:58 AM, 18th Sep                   MAX KW Whatsapp BOT                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             10:58 AM, 18th Sep                     D                    1           10:58 AM, 18th Sep                   MAX KW Whatsapp BOT                   Please enter your email address           10:58 AM, 18th Sep                     D                    [email-masked]           10:58 AM, 18th Sep                   MAX KW Whatsapp BOT                   Please wait, our agent will be with you shortly. Thanks           10:58 AM, 18th Sep                   Sohaib                   Hi Tasneem ,Good Day, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           11:00 AM, 18th Sep                     D                    Ya hello           11:01 AM, 18th Sep                   Sohaib                   You can return your  Max fashion product to a Max fashion store, and use your cash refund or Credit Note to buy a new product right away.  ·You can contact our customer support team to make a return and to be notified of the refund amount based on our return policy. ·You can also make the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions. ·You can now drop off your return to any ( Max fashion) store across the KW.           11:01 AM, 18th Sep                     D                    Hello.. I received my order no. 8186506226 last night.. I want to return or exchange 2 items from that order as the size is wrong, but those items are not getting selected for return.. Kindly help please           11:01 AM, 18th Sep                   Sohaib                   And also you can provide us with name of the item so we can create a return for you from our end           11:02 AM, 18th Sep                     D                             11:03 AM, 18th Sep                     D                    These two items highlighted           11:03 AM, 18th Sep                   Sohaib                   Thank you for sharing the order details. Please allow me a moment to check this for you.           11:04 AM, 18th Sep                     D                    Sure           11:04 AM, 18th Sep                   Sohaib                   Kindly note that those items coming under non returnable item could you please do let us know the reasons of return           11:05 AM, 18th Sep                     D                    Ordered wrong size           11:06 AM, 18th Sep                     D                    Want to exchange.. Don't want refund           11:07 AM, 18th Sep                   Sohaib                   Kindly note that you would be able to return your Max fashion product to a Max fashion store, and use your cash refund or Credit Note to buy a new product right away. and online only we can return and refund           11:08 AM, 18th Sep                     D                    Ok than please return and refund those items           11:09 AM, 18th Sep                   Sohaib                   please note the courier partner may take up to 3-5 business days to arrange the collection. They will contact you on the following contact number when arranging the collection with you: (+96551291093). If the collection has still not been done after allowing that time please do get back to us and let us know, we will be happy to assist you further           11:09 AM, 18th Sep                   Sohaib                   Is there anything else I can help you with?           11:09 AM, 18th Sep                     D                    No no thank u so much for this.. Have a nice day           11:10 AM, 18th Sep                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:11 AM, 18th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4887765