Subject: Ticket Assigned - Conversation with navida dar
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 18 Sep 2022 07:04:01 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with navida dar navida dar                    Bot:  Hi, welcome to Splash Fashions?مرحبًا بك في سبلاش Bot:  ✍️ Please enter your name Customer:  navida dar Bot:  Hi navida dar, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9585448503 Bot:    Your order is on the way?    Track your order here: https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP090922001086     You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0561385077 Bot:  Please wait, our agent will be with you shortly. Thanks Agent:  Hi Navida ,Good Day, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you. Customer:  Please can u check my order Customer:  I have not received the full order Customer:  Also the size sent to me for one pajamas is not correct Customer:  9585448503 Agent:  164203199 - - Floral Print Round Neck T-shirt and Full Length Pyjama Set Agent:  We are really sorry for that as we can see that the item canceled due to quality issue nd the refund has been initiated to the same AED 47.70 on 09/09/22 Customer:  I have ordered 4 Customer:  One is cancelled what about the other one Agent:  Could you please share with us name of the item was incorrect Customer:  I got only 2 delievered Agent:  Could you please provide with item name was missing from your order Customer:  IMAGE Customer:  This pajamas size is 14 Customer:  IMAGE Customer:  Did not receive this grey one Agent:  Thank you for sharing the order details. Please allow me a moment to check this for you. Agent:  162939463 - - Sustainable Striped Crew Neck T-shirt and Full-Length Pyjamas Customer:  Yes Customer:  I did not receive Agent:  Regarding The wrong size we are going now to create a return request for you and missing item amount will refund back to you in the meantime if you agree Customer:  Ok Customer:  Please refund Agent:  Please allow me a moment to check this for you. Agent:  please note the courier partner may take up to 3-5 business days to arrange the collection. They will contact you on the following contact number when arranging the collection with you: (+971561385077). If the collection has still not been done after allowing that time please do get back to us and let us know, we will be happy to assist you further Agent:  And regarding the missing item Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.   Agent:  Is there anything else I can help you with? Agent:  It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day. Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            10:53 AM, 18th Sep                     navida dar                    Hello           10:53 AM, 18th Sep                     navida dar                    ???           10:55 AM, 18th Sep                   Sohaib                   Hi Navida ,Good Day, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           10:55 AM, 18th Sep                   Sohaib                   We arer trully sorry fro that as we can see that our collection has still not been done yet Could you please confirm the contact number : +971561385077           10:59 AM, 18th Sep                   Sohaib                   Hi Navida, I'm not getting a response from you. Are we still connected?           11:00 AM, 18th Sep                   Sohaib                   Hi Navida, I have not received a response from you still, please confirm if we are still connected?           11:02 AM, 18th Sep                   Sohaib                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           11:03 AM, 18th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4887742