Subject: Ticket Assigned - need esc
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 18 Sep 2022 06:44:37 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need esc hi                    Bot:  Hi, welcome to MaxFashion ?مرحبًا بك في متاجر ماكس فاشون Bot:  ✍️ Please enter your name Customer:  hi Bot:  Hi hi, what do you need help with? Customer:  ? Refund Information Bot:    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  +97366385115            10:29 AM, 18th Sep                     hi                    Kindly refund my amount to my bank account           10:30 AM, 18th Sep                   Sohaib                   Hi Tina ,Good Day, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           10:31 AM, 18th Sep                     hi                    Hi           10:31 AM, 18th Sep                     hi                    Kindly refund my account to my bank account           10:31 AM, 18th Sep                     hi                    I don’t have any items of my size           10:32 AM, 18th Sep                   Sohaib                   Regarding your order : 7386134524 we can see that your refund amount has been initiated to your my credit wallet as per our policy when paid order through BENEFIT hence we won't be able to change the refund mode when the refund has already been processed successfully           10:33 AM, 18th Sep                   Sohaib                   You can use your my credit account in your online purchase in 5 easy steps:   Step 1 - Simply log onto your account Step 2 - Start shopping Step 3 - Add chosen items to basket Step 4 - Proceed to checkout Step 5 - Select the my credit as a payment option           10:33 AM, 18th Sep                     hi                    I don’t have my size           10:34 AM, 18th Sep                     hi                    I want the refund to my account           10:34 AM, 18th Sep                     hi                    I can’t leave it here           10:35 AM, 18th Sep                     hi                    Nd wait for u to restock… it’s been ages nothing has come back           10:35 AM, 18th Sep                     hi                    Better to check some other site for my size           10:36 AM, 18th Sep                   Sohaib                   We are really sorry for that However  are going no to escalate your issue to make change an exception for you please allow us some time to fix that for you as well           10:36 AM, 18th Sep                     hi                    Ok           10:37 AM, 18th Sep                     hi                    How long           10:37 AM, 18th Sep                   Sohaib                   Kindly note that it will take 3-7 days from our technical team to remove your my creadiet and the transfer from our finance team will take the same so please allow us some time while getting that fix it for you as per your request           10:41 AM, 18th Sep                     hi                    Hi           10:41 AM, 18th Sep                     hi                    Are u there ?           10:41 AM, 18th Sep                   Sohaib                   Kindly note that it will take 3-7 days from our technical team to remove your my creadiet and the transfer from our finance team will take the same so please allow us some time while getting that fix it for you as per your request           10:42 AM, 18th Sep                   Sohaib                   Is there anything else I can help you with?           10:42 AM, 18th Sep                     hi                    Ok will wait           10:42 AM, 18th Sep                     hi                    That’s it thanks           10:42 AM, 18th Sep                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:44 AM, 18th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4887666