Subject: Ticket Assigned - need esc
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 17 Sep 2022 08:13:10 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need esc hi                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  hi Bot:  Hi hi, what do you need help with? Customer:  ? Refund Information Bot:    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0561439697            11:58 AM, 17th Sep                     hi                    Hi, can u pls check when refund can be done for order 9585731317           11:59 AM, 17th Sep                   Sohaib                   Hi REGINA ,Good Day, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           11:59 AM, 17th Sep                     hi                    Hi Shoaib.good day to u too           12:00 PM, 17th Sep                     hi                    can u pls check when refund can be done for order 9585731317           12:00 PM, 17th Sep                     hi                    As i am.avialabe at hone today and tomorrow to return the package           12:00 PM, 17th Sep                   Sohaib                   Thank you for sharing the order details. Please allow me a moment to check this for you.           12:01 PM, 17th Sep                     hi                    Ok           12:04 PM, 17th Sep                   Sohaib                   Could you please confirm if the item has been collected from you end           12:05 PM, 17th Sep                     hi                    Not yet           12:06 PM, 17th Sep                   Sohaib                   When the item has been collected from your end the refund will be back to the same method used while placing your order           12:08 PM, 17th Sep                     hi                    Yes can u pls.schedule the collection to return the pqckage           12:09 PM, 17th Sep                   Sohaib                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             12:10 PM, 17th Sep                   Sohaib                   Is there anything else I can help you with?           12:11 PM, 17th Sep                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:12 PM, 17th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4883895