Subject: Ticket Assigned - Conversation with Shila
From: Max <[email-masked]>
To: [email-masked]
Date: Fri, 16 Sep 2022 05:06:05 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Shila Shila                    Hello           08:44 AM, 16th Sep                   MAX UAE whatsapp bot                    Hello, welcome to Max!?   مرحبًا بك في ماكس            08:44 AM, 16th Sep                   MAX UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            08:44 AM, 16th Sep                     Shila                    1           08:44 AM, 16th Sep                   MAX UAE whatsapp bot                    Hello Shila , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            08:44 AM, 16th Sep                     Shila                    2           08:44 AM, 16th Sep                   MAX UAE whatsapp bot                    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800629823 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.            08:44 AM, 16th Sep                   MAX UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             08:44 AM, 16th Sep                     Shila                    2           08:44 AM, 16th Sep                   MAX UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             08:44 AM, 16th Sep                     Shila                    1           08:44 AM, 16th Sep                   MAX UAE whatsapp bot                   Please enter your email address           08:44 AM, 16th Sep                     Shila                    [email-masked]           08:44 AM, 16th Sep                   MAX UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           08:44 AM, 16th Sep                     Shila                             08:45 AM, 16th Sep                     Shila                             08:45 AM, 16th Sep                     Shila                    Hello           08:45 AM, 16th Sep                     Shila                    May I add this Large pyjamas to the returns pls           08:45 AM, 16th Sep                     Shila                    ?           08:45 AM, 16th Sep                     Shila                    It’s too large           08:45 AM, 16th Sep                   Sohaib                   Hi Shila ,Good Day, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           08:45 AM, 16th Sep                     Shila                    I cannot do it anymore           08:46 AM, 16th Sep                   Sohaib                   Thank you for sharing the order details. Please allow me a moment to check this for you.           08:46 AM, 16th Sep                     Shila                    As already selected return items yday           08:47 AM, 16th Sep                   Sohaib                   Thank you for allowing me the time to check. I appreciate your patience.           08:50 AM, 16th Sep                   Sohaib                   164447072 - - Floral Print BCI Cotton T-shirt and Full Length Pyjama Set           08:50 AM, 16th Sep                     Shila                    Yes           08:51 AM, 16th Sep                   Sohaib                   We have created a return request for you please note the courier partner may take up to 3-5 business days to arrange the collection. They will contact you on the following contact number when arranging the collection with you: (524699999). If the collection has still not been done after allowing that time please do get back to us and let us know, we will be happy to assist you further           08:52 AM, 16th Sep                     Shila                    Thank you so the collection will be for all of the items I have requested a return?           08:52 AM, 16th Sep                     Shila                    All in one go?           08:52 AM, 16th Sep                   Sohaib                   Kindly note that we can see that there is no return request initiated for this order except  the latest one would you confirm that           08:54 AM, 16th Sep                     Shila                    No I requested last night           08:56 AM, 16th Sep                     Shila                    After i opened package           08:56 AM, 16th Sep                     Shila                    I did via app           08:56 AM, 16th Sep                     Shila                    I return these 3           08:57 AM, 16th Sep                   Sohaib                   Please allow me a moment to check this for you.           08:57 AM, 16th Sep                   Sohaib                   164281144 - - Unicorn Print T-shirt and Shorts Set           08:58 AM, 16th Sep                   Sohaib                   164189325 - - Ribbed Round Neck T-shirt and Pyjama Set           08:58 AM, 16th Sep                   Sohaib                   164733353 - - Printed Midi A-line Dress with Shoulder Straps           08:59 AM, 16th Sep                     Shila                    Thank you           08:59 AM, 16th Sep                   Sohaib                   And 164447072 - - Floral Print BCI Cotton T-shirt and Full Length Pyjama Set  As well           08:59 AM, 16th Sep                   Sohaib                   Quantity of Four ITEMS           08:59 AM, 16th Sep                     Shila                    Thank you           08:59 AM, 16th Sep                   Sohaib                   The return request has been initiated successfully           09:03 AM, 16th Sep                   Sohaib                   Is there anything else I can help you with?           09:03 AM, 16th Sep                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           09:05 AM, 16th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4880707