Subject: Ticket Assigned - need esc
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 16 Sep 2022 03:58:07 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need esc Emmanuelle                    Hi there           07:45 AM, 16th Sep                   MAX UAE whatsapp bot                    Hello, welcome to Max!?   مرحبًا بك في ماكس            07:45 AM, 16th Sep                   MAX UAE whatsapp bot                    Hello Emmanuelle , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            07:45 AM, 16th Sep                     Emmanuelle                    1           07:45 AM, 16th Sep                   MAX UAE whatsapp bot                   Please enter your order number to continue.           07:45 AM, 16th Sep                     Emmanuelle                    9585910574           07:45 AM, 16th Sep                   MAX UAE whatsapp bot                    Your order is on the way?   Processing   Track your order here:   https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP091522002708    You can also easily track your order from My Account > Order History.             07:45 AM, 16th Sep                   MAX UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             07:45 AM, 16th Sep                     Emmanuelle                    2           07:46 AM, 16th Sep                   MAX UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             07:46 AM, 16th Sep                     Emmanuelle                    1           07:46 AM, 16th Sep                   MAX UAE whatsapp bot                   Please enter your email address           07:46 AM, 16th Sep                     Emmanuelle                    [email-masked]           07:46 AM, 16th Sep                   MAX UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           07:46 AM, 16th Sep                     Emmanuelle                    Hi have tracked my order and it says arrived at destination..           07:47 AM, 16th Sep                   Sohaib                   Hi Emmanuelle ,Good Day, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           07:48 AM, 16th Sep                     Emmanuelle                    Thanks           07:49 AM, 16th Sep                   Sohaib                   Thank you for sharing the order details. Please allow me a moment to check this for you.           07:49 AM, 16th Sep                     Emmanuelle                    Hi have tracked my order and it says arrived at destination..           07:49 AM, 16th Sep                   Sohaib                   Would you please confirm your contact number : +971559580843           07:50 AM, 16th Sep                     Emmanuelle                    Yes           07:50 AM, 16th Sep                     Emmanuelle                    Correct           07:50 AM, 16th Sep                   Sohaib                   We are really sorry for that  as we can see that your order takes more than usual to be delivered However Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             07:50 AM, 16th Sep                     Emmanuelle                    Yep           07:51 AM, 16th Sep                     Emmanuelle                    But please tell me why it says this           07:51 AM, 16th Sep                   Sohaib                   That's mean your order has been received by our courier  team and should have been out for delivery since 13 of sep           07:52 AM, 16th Sep                   Sohaib                   Please be assured to receive a call from our delivery agent as we have now informed our courier team to contact you prior to the delivery of your items.           07:52 AM, 16th Sep                     Emmanuelle                    12 actually           07:52 AM, 16th Sep                   Sohaib                   We can see that the expected delivery date on 12 sep Due to some technical issue all order should be delivered on day mentioned has been rescheduled for future delivery date please be assured that we will do our best to arrange that for you very soon           07:55 AM, 16th Sep                   Sohaib                   Is there anything else I can help you with?           07:55 AM, 16th Sep                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:57 AM, 16th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4880653