Subject: Ticket Assigned - Conversation with irfan K
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 16 Sep 2022 03:20:30 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with irfan K irfan K                    Hii           07:08 AM, 16th Sep                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            07:08 AM, 16th Sep                   Centrepoint UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            07:08 AM, 16th Sep                     irfan K                    1           07:08 AM, 16th Sep                   Centrepoint UAE whatsapp bot                    Hello Irfan K , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            07:08 AM, 16th Sep                     irfan K                    1           07:08 AM, 16th Sep                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           07:08 AM, 16th Sep                     irfan K                    9586430621           07:09 AM, 16th Sep                   Centrepoint UAE whatsapp bot                    Sorry, your order was not processed.   Your purchase couldn't be completed. We haven't deducted the payment from your card.?Please try again or use Cash on Delivery    If you wish to cancel your order, please flow below link.               07:09 AM, 16th Sep                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             07:09 AM, 16th Sep                     irfan K                    2           07:09 AM, 16th Sep                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             07:09 AM, 16th Sep                     irfan K                    1           07:10 AM, 16th Sep                   Centrepoint UAE whatsapp bot                   Please enter your email address           07:10 AM, 16th Sep                     irfan K                    [email-masked]           07:10 AM, 16th Sep                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           07:10 AM, 16th Sep                   Sohaib                   Hi  Irfan,Good Day, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           07:13 AM, 16th Sep                     irfan K                    Hi           07:14 AM, 16th Sep                     irfan K                    Good moring           07:14 AM, 16th Sep                     irfan K                    Yesterday i orderd some items in your app           07:15 AM, 16th Sep                     irfan K                    9586430621  this is my order id           07:15 AM, 16th Sep                   Sohaib                   Thank you for sharing the order details. Please allow me a moment to check this for you.           07:16 AM, 16th Sep                     irfan K                    I completed all procedure and the amount also deduced from my bank           07:16 AM, 16th Sep                     irfan K                    Then i got an message that the order was not processed.           07:17 AM, 16th Sep                   Sohaib                   We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: (9586430621) was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: (9586430636).           07:17 AM, 16th Sep                   Sohaib                   The payment has been captured only once from your account which is for the new successfully placed order.           07:18 AM, 16th Sep                   Sohaib                   You’ll receive an SMS and an email when your order is ready for collection.           07:18 AM, 16th Sep                   Sohaib                   Is there anything else I can help you with?           07:18 AM, 16th Sep                     irfan K                    so your tell that the order is  processed           07:19 AM, 16th Sep                   Sohaib                   Yes a new order was placed successfully which is: (9586430636).           07:19 AM, 16th Sep                   Sohaib                   You’ll receive an SMS and an email when your order is ready for collection.           07:19 AM, 16th Sep                     irfan K                    Ok thankyou           07:19 AM, 16th Sep                   Sohaib                   Is there anything else I can help you with?           07:19 AM, 16th Sep                     irfan K                    No thankyou           07:19 AM, 16th Sep                     irfan K                    ?           07:20 AM, 16th Sep                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:20 AM, 16th Sep                     irfan K                    Same to you ✌?           07:20 AM, 16th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4880629