Subject: Ticket Assigned - need esc
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 15 Sep 2022 06:31:34 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need esc rehan ahmed                    Bot:    Hi, welcome to Babyshop?  مرحبًا بك في بيبي شوب  Bot:  ✍️ Please enter your name Customer:  rehan ahmed Bot:  Hi rehan ahmed, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9586031850 Bot:   It's almost yours! ? Your order will soon be ready for collection.   We'll let you know when you can pick it up.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0562908661            10:20 AM, 15th Sep                     rehan ahmed                    hi           10:21 AM, 15th Sep                     rehan ahmed                    hi           10:22 AM, 15th Sep                   Sohaib                   Hi Rehan ,Good Day, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           10:24 AM, 15th Sep                   Sohaib                   We are really sorry for that as we can see that your order : 9586031850 Still not been ready for collection           10:27 AM, 15th Sep                   Sohaib                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             10:27 AM, 15th Sep                   Sohaib                   Is there anything else I can help you with?           10:29 AM, 15th Sep                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:31 AM, 15th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4876912