Subject: Ticket Assigned - Conversation with hi my name is ashjan
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 15 Sep 2022 03:49:24 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi my name is ashjan hi my name is ashjan                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi my name is ashjan Bot:  Hi Hi My Name Is Ashjan ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Qatar Bot:    Want to return something? You can do it in 2 easy ways.   1. Request a return online from your account.  2. Email customer care for a pick-up at [email-masked]   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +97466166786            07:40 AM, 15th Sep                     hi my name is ashjan                    Okie           07:40 AM, 15th Sep                   Sohaib                   Hi Ashjan ,Good Day, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           07:41 AM, 15th Sep                   Sohaib                   Thank you for sharing the order details. Please allow me a moment to check this for you.           07:42 AM, 15th Sep                     hi my name is ashjan                    4686243443           07:44 AM, 15th Sep                   Sohaib                   We have checked and it appears that the following order number: ( 4686243443) was placed on (Sep 14, 2022). Please note the expected delivery date on 17/09/22.           07:45 AM, 15th Sep                   Sohaib                   Kindly expected that within 24-48 hours maximum and you can track your order via the website: https://rb.gy/2y9ril by tracking NO: FC0914220003973           07:45 AM, 15th Sep                     hi my name is ashjan                    I would like to cancel that order please           07:45 AM, 15th Sep                     hi my name is ashjan                    I would like to cancel it please           07:45 AM, 15th Sep                   Sohaib                   We see that you want us to cancel your order. Unfortunately, we won't be able to cancel your order at the moment as your order is in transit and is with the courier now. However, we would request you to not accept the delivery of your order. Also if you receive a call from the courier agent, we request you to inform him to cancel the delivery.           07:45 AM, 15th Sep                     hi my name is ashjan                    Oh okie           07:46 AM, 15th Sep                     hi my name is ashjan                    That is possible?           07:46 AM, 15th Sep                     hi my name is ashjan                    sure I won’t have to pay for it right?           07:46 AM, 15th Sep                   Sohaib                   Yes when you've already informed our courier team regard cancellation then there is no need for make payment for this order           07:47 AM, 15th Sep                   Sohaib                   Is there anything else I can help you with?           07:47 AM, 15th Sep                     hi my name is ashjan                    No that is it thanks so much           07:48 AM, 15th Sep                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:49 AM, 15th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4876529