Subject: New Reply Received - Returns
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 14 Sep 2022 03:35:58 +0000

Hi Sohaib Ahmed,  The customer has responded to the ticket.  Returns  Ticket comment <div dir="auto">Dear Sir<div dir="auto"><br></div>
<div dir="auto">As requested, I purchased 3 item in that one item want return. I am aware 14 days return policy but I forgot.</div>
<div dir="auto"><br></div>
<div dir="auto">So I requested you to consider to accept return this time n will handover any branch in Sharjah.</div>
<div dir="auto"><br></div>
<div dir="auto">As am buying regularly from your company never had like this problem so please allow me to return</div>
<div dir="auto"><br></div>
<div dir="auto">Kindly accept my request</div>
<div dir="auto"><br></div>
<div dir="auto">Regards</div>
<div dir="auto"><br></div>
<div dir="auto">Ummer saheb</div>
</div>
<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Wed, 14 Sep 2022, 07:19 Centrepoint, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 4866620</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
<div dir="ltr"><br></div>
<div dir="rtl">عميلنا العزيز,<br><br>تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 4866620<br><br>نحن نقوم بمتابعة بريدنا الإلكتروني منذ يوم (المذكور أدناه). لم نسمع منك خلال اليوم السابق. نطلب منكم تزويدنا بالمعلومات المطلوبة في البريد الإلكتروني التالي أدناه لمساعدتنا في حل استفسارك.<br><br>نطلب منك التفضل بالرد خلال 24 ساعة القادمة ، أو سيتم إغلاق الطلب بشكل تلقائي واعتبار أن القضية قد تم حلها.<br><br>نتطلع الى ردكم.</div>
<div dir="ltr">
<span>-</span>——</div>
<div dir="ltr">Sohaib Ahmed : </div>
<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr">
<div><span rel="tempredactor" style="font-size:14px" dir="ltr">Hi Ummer,</span></div>
<div><span rel="tempredactor" style="font-size:14px"><br></span></div>
<div><span rel="tempredactor" style="font-size:14px">Thank you getting in touch with us.</span></div>
<div>
<span rel="tempredactor">​</span><br>
</div>
<div><span rel="tempredactor" dir="ltr">We see that you want to return your <span dir="ltr">Bag</span> which you ordered from our website in August. </span></div>
<div>
<span rel="tempredactor">​</span><br>
</div>
<div><span rel="tempredactor" style="font-size:14px" dir="ltr">As per our return policy, we can only accept return requests if they are made within 14 days after the delivery of the products. You purchased this item on (8/24/22 8:43 PM), so we won't be able to initiate a return request here. </span></div>
<div>
<span rel="tempredactor">​</span><br>
</div>
<div><span rel="tempredactor">For any further information on return, please visit the below link: </span></div>
<div><span rel="tempredactor"><a href="https://helpae.centrepointstores.com/en/support/solutions/folders/44001185898#" rel="noreferrer" target="_blank">https://helpae.centrepointstores.com/en/support/solutions/folders/44001185898#</a></span></div>
<div>
<span rel="tempredactor">​</span><br>
</div>
<div><span rel="tempredactor">We thank you for your understanding and cooperation. <br><br>Feel free to get in touch with us for further assistance.</span></div>
<div>
<span rel="tempredactor">​</span><br>
</div>
<div><span rel="tempredactor">​Your friends,</span></div>
<div><span rel="tempredactor">The Support Team  </span></div>
</div></div>
<div><br></div>
<br>

</div></blockquote>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4866620