Subject: Note Added - [#4853911] الطلب مكسور
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Tue, 13 Sep 2022 14:13:35 +0000

Hi ,    Ankkur Gupta added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4853911    Subject:  الطلب مكسور   Requester: Mr.alshemili    Note Content:   <div class="WordSection1">
<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Hi <a id="OWAAM4FD2D72F144049408BD5077216D5093D" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Babyshop Home Delivery</span></a>,</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Team – customer received damage, image attached.</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Please change the item with new piece on priority.</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Regards,<br>
Ankur</span></div>
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<div>From:<span lang="EN-US"> Babyshop &lt;[email-masked]&gt;
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<b>Sent:</b> Tuesday, 13 September 2022 8:38 AM<br>
<b>To:</b> Mayank Lodha &lt;[email-masked]&gt;; Babyshop Home Delivery &lt;[email-masked]&gt;; Anand Nukala &lt;[email-masked]&gt;<br>
<b>Cc:</b> Ankkur Gupta &lt;[email-masked]&gt;; Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: [#4853911] - الطلب مكسور</span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,<br>
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Problem Statement:  WWD DAMAGED ITEM<br>
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Order Date :  Sep 2, 2022<br>
Order ID: 9584619430<br>
Tracking ID: 19366009584619430-1<br>
Item ID: 158119986 - - Juniors Charlotte White Wooden Crib with Three Adjustable Heights (Up to 3 years)<br>
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Issue Description: Customer emailed us informing that she received the item on 9/3/22 but the item which they received is damaged, customer also provided us the picture of damaged item. </span></div>
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Now customer is asking for return and refund/exchange the item. So we request you to check this concern and let us know if we can offer return or exchange to customer or not.<br>
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Regards,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Sohaib</span></div>
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</span><span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>4853911:1125156</span><span style="font-size:10.5pt;font-family:-apple-system">
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