Subject: Note Added - [#4852500] Order# 9584987639-Incorrect item-Poor Treatment By Staff.
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 13 Sep 2022 13:42:19 +0000

Hi ,    Ankkur Gupta added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4852500    Subject:  Order# 9584987639-Incorrect item-Poor Treatment By Staff.   Requester: Badarriaz    Note Content:   <div class="WordSection1">
<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Hi <a id="OWAAM8D302262C33B41B18C83362665F16EF5" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Christopher Kumar</span></a>,</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Issue: Wrong item delivered</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Customer has ordered feeding bottle whereas they have received soother.</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Have investigated: Listing on site is correct, issue is wrong barcoding. Feeding bottle barcode is pasted on pacifier.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Order Date : Sep 4, 2022</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Order ID: 9584987639</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Item ID: 163813228 - Tommee Tippee - Tommee Tippee Closer to Nature Anti-colic Feeding Bottle - 340 ml</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Store name: centre point Ajman, City Centre.</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system;color:black">customer </span><span style="font-size:10.5pt;font-family:-apple-system">contact number :
<span style="color:black">0562972259</span> </span>
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<div class="MsoNormal"><b><span style="mso-fareast-language:EN-US">As a solution - Please replace soother with feeding bottle on priority &amp; do barcode changes in WH &amp; stores.</span></b></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Please do update once done.</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Regards,<br>
Ankur</span></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From:<span lang="EN-US"> Centrepoint &lt;[email-masked]&gt;
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<b>Sent:</b> Saturday, 10 September 2022 10:36 AM<br>
<b>To:</b> Mayank Lodha &lt;[email-masked]&gt;; Ankkur Gupta &lt;[email-masked]&gt;<br>
<b>Cc:</b> [email-masked]; Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: [#4852500] - Order# 9584987639-Incorrect item-Poor Treatment By Staff.</span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Problem Statement: Wrong Item Delivered </span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Order Date : Sep 4, 2022</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Order ID: 9584987639</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Item ID: 163813228 - Tommee Tippee - Tommee Tippee Closer to Nature Anti-colic Feeding Bottle - 340 ml</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Store name: centre point Ajman, City Centre.</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system;color:black">customer </span><span style="font-size:10.5pt;font-family:-apple-system">contact number :
<span style="color:black">0562972259</span> </span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Issue Description: Wrong Item Delivered to the customer Kindly check the attached </span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">And also the customer was very upset from store staff as claimed that "was the staff rude and not willing to admit mistake even if it was not their department" </span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">please advise and if the customer can get a call and pacified that would be better</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Regards,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">CS Team Sohaib Ahmed</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system"><br>
</span><span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>4852500:1125156</span><span style="font-size:10.5pt;font-family:-apple-system">
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