Subject: Ticket Assigned - Conversation with hi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 13 Sep 2022 08:37:34 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  shoemartae Bot:  Please enter your order number to continue Customer:  9585726524 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0544094696            12:22 PM, 13th Sep                   Sohaib                   Hi Lara ,Good Day, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           12:22 PM, 13th Sep                     hi                    Hii           12:22 PM, 13th Sep                     hi                    I have done an order and pick up from store           12:22 PM, 13th Sep                     hi                    And I am travelling on Friday           12:23 PM, 13th Sep                     hi                    So I need to pick up my Oder 0544094696 before Friday           12:24 PM, 13th Sep                   Sohaib                   Thank you for sharing the order details. Please allow me a moment to check this for you.           12:24 PM, 13th Sep                     hi                    Order number 9585726524           12:24 PM, 13th Sep                     hi                    This is the order number           12:24 PM, 13th Sep                     hi                    9585726524           12:26 PM, 13th Sep                   Sohaib                   We Are really sorry for that as we can see that your order takes more than usual to be ready for collection at the store           12:26 PM, 13th Sep                     hi                    Soo do I cancel the order?           12:27 PM, 13th Sep                     hi                    Or I still can take it before Friday           12:27 PM, 13th Sep                     hi                    ?           12:27 PM, 13th Sep                   Sohaib                   We sincerely apologise however, due to system upgradation certain shipments are delayed by 2 working days so the orders may take up to 3-7 working days to be ready for collection . We really appreciate your patience regarding the same. We will expedite the shipments as soon as our systems upgrade are done, and try to arrange it ready for collection  as fast as possible.           12:28 PM, 13th Sep                   Sohaib                   We appreciate your understanding and cooperation with us           12:28 PM, 13th Sep                     hi                    But I will not be in dubai           12:28 PM, 13th Sep                     hi                    So plea           12:29 PM, 13th Sep                     hi                    So please either cancel my order or let me receive it before Friday 16           12:29 PM, 13th Sep                     hi                    I still can take it on Friday during the day because my flight is at night           12:30 PM, 13th Sep                     hi                    But if this is not possible please let me know so I cancel the order and get the refund           12:31 PM, 13th Sep                   Sohaib                   We are really sorry for that As per the status, the order is already in transit to the store for collection and will be available for collection for 14 days from the confirmation email received to collect.  The order will be automatically cancelled if not collected within 14 days and the amount will be reversed after 7-14 days.  Please note that if you do not wish to wait 14 days, You can visit the store to collect the order and return at the same time.  ** Please note, all ELECTRONIC items are non-returnable as per our returns policy.           12:32 PM, 13th Sep                     hi                    So you cannot fasten the shipping to the store?           12:34 PM, 13th Sep                     hi                    For this order 9585726524           12:34 PM, 13th Sep                   Sohaib                   We sincerely apologise however, due to system upgradation certain shipments are delayed by 2 working days so the orders may take up to 3-7 working days to be ready for collection           12:35 PM, 13th Sep                   Sohaib                   Is there anything else I can help you with?           12:36 PM, 13th Sep                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:37 PM, 13th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4867963