Subject: Ticket Assigned - Conversation with manaal
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 13 Sep 2022 08:15:40 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with manaal manaal                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  manaal Bot:  Hi Manaal ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            12:04 PM, 13th Sep                     manaal                    Hello           12:04 PM, 13th Sep                     manaal                    Im at one of the max branches trying to return my order and they are unable to pick up my order number on the system           12:04 PM, 13th Sep                   Sohaib                   Hi Manaal ,Good Day, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           12:08 PM, 13th Sep                   Sohaib                   We are really sorry for that in the meantime due to upgradation reason in the system the return request will not going through we would request you please try after 15 september and the return will be done as well.  We appreciate your understanding and cooperation with us           12:09 PM, 13th Sep                   Sohaib                   Is there anything else I can help you with?           12:09 PM, 13th Sep                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:11 PM, 13th Sep                     manaal                    I would like to request a return pick-up from my home           12:11 PM, 13th Sep                     manaal                    Im not done           12:11 PM, 13th Sep                   Sohaib                   We are really sorry for that in the meantime due to upgradation reason in the system the return request will not going through we would request you please try after 15 september and the return will be done as well.  We appreciate your understanding and cooperation with us           12:11 PM, 13th Sep                   Sohaib                   Is there anything else I can help you with?           12:14 PM, 13th Sep                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:15 PM, 13th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4867872