Subject: Ticket Assigned - Conversation with maha
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 13 Sep 2022 07:36:25 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with maha maha                    Bot:  Hi again! Bot:  Please enter your name Customer:  maha Bot:  Hi Maha ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Kuwait Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            11:27 AM, 13th Sep                   Sohaib                   Hi Maha ,Good Day, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           11:29 AM, 13th Sep                     maha                    Hello           11:30 AM, 13th Sep                     maha                    I can’t find the return option in any order!!           11:30 AM, 13th Sep                   Sohaib                   We are really sorry for that in the meantime due to upgradation reason in the system the return request will not going through we would request you please try after 15 september and the return will be done as well.  We appreciate your understanding and cooperation with us           11:31 AM, 13th Sep                     maha                    What in case I want to return items?           11:31 AM, 13th Sep                   Sohaib                   please try after 15 september and the return will be done as well.           11:32 AM, 13th Sep                     maha                    Today is the last day to return the items in the order           11:33 AM, 13th Sep                     maha                    I cannot wait till September 15           11:33 AM, 13th Sep                   Sohaib                   Could you Please share your order number so we can be able to assist you optimally. We appreciate your cooperation,,            11:33 AM, 13th Sep                     maha                    I’ve been trying since yesterday but it was not working           11:33 AM, 13th Sep                     maha                    So u can initiate the return request on my behalf?           11:34 AM, 13th Sep                     maha                    I’ll check the order and capture the items I want to return and contact you again           11:34 AM, 13th Sep                     maha                    Thank u           11:34 AM, 13th Sep                   Sohaib                   We will be more than happy to help you.           11:35 AM, 13th Sep                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:35 AM, 13th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4867703