Subject: New Reply Received - Re: Your refund is on its way
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 13 Sep 2022 07:08:23 +0000

Hi Sohaib Ahmed,  The customer has responded to the ticket.  Re: Your refund is on its way  Ticket comment <div class="ydpdcf2b75yahoo-style-wrap" style="font-family:Helvetica Neue, Helvetica, Arial, sans-serif;font-size:16px">
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<div dir="ltr">I understand your part but please trust me the recent item i have returned has a very evident issue as it got ribbon in one sleeve while missing from another sleeve that is a very lame fault to be missed if you are saying items are thoroughly checked for quality. Anyhow i would request you to advise your team exclusively this time to please ensure for my reorder no. 9586062355 and send the items without any defect/fault. I need to make sure they do not miss a thing under the quality check or do send me the same article which i have returned last evening. That will be so kind of you and less problem for me to repeat the whole hustle all over again.</div>
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<div dir="ltr">Many thanks.</div>
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<div style="MARGIN:0in 0in 0pt" class="ydp86ea8084MsoNormal"><span><font class="ydp86ea8084Apple-style-span" style="background-color: inherit"><font color="#482C1B" class="ydp86ea8084Apple-style-span">Zeeshan Khalid</font></font></span></div>
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<div>On Tuesday, September 13, 2022, 06:22:51 AM GMT+4, Centrepoint &lt;[email-masked]&gt; wrote:
                
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<div style="margin-bottom:0.0001pt"><span dir="ltr" style="font-size:14px">Hi Zeeshan,</span></div>
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<div style="margin-bottom:0.0001pt"><span style="font-size:14px">We apologize for the inconvenience caused.</span></div>
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<div><span style="font-family:-apple-system, system-ui, Roboto, Arial, sans-serif;font-size:14px">Though rare this is really unfortunate that you had received a defective item in your recent purchase with us. We understand that you are skeptical about your future purchases. </span></div>
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<div><span style="font-family:-apple-system, system-ui, Roboto, Arial, sans-serif;font-size:14px">We would like to inform that whenever a customer places an order from our website, all the items go through a quality check performed by our professional staff and we always make sure to deliver the products in good shape. We rely on UAE's best courier partners to deliver the products to the customer. However, your case is a rare exception and we are truly sorry for the defective product you received. </span></div>
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<div><span style="font-family:-apple-system, system-ui, Roboto, Arial, sans-serif;font-size:14px">Please be assured as we have forwarded this issue to our concerned team and they are going to make sure you get your products in good shape for your future purchases.</span></div>
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<span dir="ltr" style="font-family:-apple-system, system-ui, Roboto, Arial, sans-serif;font-size:14px">We thank you for your understanding and cooperation.</span><span dir="ltr" style="font-family:-apple-system, system-ui, Roboto, Arial, sans-serif;font-size:14px">Again, please accept our sincere apologies for this.</span>
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<div><span style="font-family:-apple-system, system-ui, Roboto, Arial, sans-serif;font-size:14px">Hope we are able to meet your expectations. </span></div>
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        </blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4866263