Subject: Ticket Assigned - Conversation with User
From: Homecentre <[email-masked]>
To: [email-masked]
Date: Mon, 12 Sep 2022 08:20:26 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi           11:55 AM, 12th Sep                     User                    Just I placed an order           11:55 AM, 12th Sep                     User                    As I noticed   I had made 3 times by mistake           11:56 AM, 12th Sep                   Sohaib                   Hi  ,Good Day, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           11:56 AM, 12th Sep                     User                    Just yo submit the one which I paid           11:57 AM, 12th Sep                     User                    Sohaib           11:57 AM, 12th Sep                   Sohaib                   Could you Please share your order number so we can be able to assist you optimally. We appreciate your cooperation,,            11:58 AM, 12th Sep                     User                    8185992402           12:00 PM, 12th Sep                   Sohaib                   Thank you for sharing the order details. Please allow me a moment to check this for you.           12:00 PM, 12th Sep                     User                    I HAVE SOME POINTS IN SHUKRAN CARD           12:01 PM, 12th Sep                     User                    While am checking out           12:01 PM, 12th Sep                     User                    I saw a notice telling that the delivery it will  be free if you place the order within 3 hours and 11 minutes unfortunately  that didn't happen           12:03 PM, 12th Sep                     User                    Sohaib           12:05 PM, 12th Sep                   Sohaib                   We'd like to confirm you that order 8185990305 & 8185992384 has not been placed successfully as the payment from your credit card used has been unsuccessful.   Please note that the transaction has only been authorized and not captured. An authorized transaction means that the transaction amount has been blocked by the card issuing bank.  If a transaction is not captured, it will be reversed back to the card. You can also contact your bank to confirm the same information.           12:05 PM, 12th Sep                   Sohaib                   A new order was placed successfully which is: (8185992402).   The payment has been captured only once from your account which is for the new successfully placed order.  Once this order has been shipped out you will receive an email notification for the same containing the tracking details.            12:05 PM, 12th Sep                   Sohaib                   Is there anything else I can help you with?           12:09 PM, 12th Sep                     User                    It showing here that debited from my account           12:10 PM, 12th Sep                   Sohaib                   Kindly note that the debited  amount that has been done for the successful which is: (8185992402).           12:13 PM, 12th Sep                   Sohaib                   Is there anything else I can help you with?           12:18 PM, 12th Sep                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:19 PM, 12th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4863273