Subject: Ticket Assigned - Conversation with prathima
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 12 Sep 2022 08:07:09 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with prathima prathima                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  prathima Bot:  Hi Prathima ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0521932367            11:48 AM, 12th Sep                     prathima                    I want to return 2 items from my order which was delivered           11:49 AM, 12th Sep                     prathima                    But unable to raise the request online as it is still being showed as "proceeding" days after the delivery           11:50 AM, 12th Sep                   Sohaib                   Hi Prathima ,Good Day, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           11:50 AM, 12th Sep                   Sohaib                   Thank you for sharing the order details. Please allow me a moment to check this for you.           11:50 AM, 12th Sep                     prathima                    *Processing           11:50 AM, 12th Sep                     prathima                    Ok           11:52 AM, 12th Sep                   Sohaib                   Could you please provide us with name of the item that you're looking to return it and we can initiate the return from our end for you           11:53 AM, 12th Sep                     prathima                    Ok           11:55 AM, 12th Sep                     prathima                    Track pant and skirt           11:55 AM, 12th Sep                     prathima                    2 items           11:56 AM, 12th Sep                   Sohaib                   Could you please provide with us name of the items as per your order or pic of the item as well           11:58 AM, 12th Sep                     prathima                             11:59 AM, 12th Sep                     prathima                    First 2           12:00 PM, 12th Sep                     prathima                             12:01 PM, 12th Sep                     prathima                    These 2           12:01 PM, 12th Sep                   Sohaib                   164345399 - - Floral Print Tiered Midi Skirt with Button Down Detail           12:02 PM, 12th Sep                   Sohaib                   164254236 - - Text Print Pintuck Detail Track Pants with Elasticated Waist and Pockets           12:02 PM, 12th Sep                   Sohaib                   please note the courier partner may take up to 3-5 business days to arrange the collection. They will contact you on the following contact number when arranging the collection with you: (+971521932367). If the collection has still not been done after allowing that time please do get back to us and let us know, we will be happy to assist you further           12:03 PM, 12th Sep                     prathima                    Ok           12:03 PM, 12th Sep                     prathima                    Thank you           12:03 PM, 12th Sep                   Sohaib                   Is there anything else I can help you with?           12:04 PM, 12th Sep                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:06 PM, 12th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4863217