Subject: Ticket Assigned - Conversation with hi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 11 Sep 2022 08:39:06 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  shoemartbh Bot:  Please enter your order number to continue Customer:  7385617548 Bot:    Your order status is  : Delivered   If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  97339552226            12:24 PM, 11th Sep                   Sohaib                   Hi Salma ,Good Day, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           12:24 PM, 11th Sep                     hi                    Hi I received my order yesterday and there is item missing           12:25 PM, 11th Sep                   Sohaib                   After checking your order, we found out that your order has been delivered completely,   If you still believe that the item is missing please let us know the name of the item was missing as per in your order           12:27 PM, 11th Sep                     hi                             12:28 PM, 11th Sep                     hi                    This one           12:28 PM, 11th Sep                   Sohaib                   Thank you for sharing the order details. Please allow me a moment to check this for you.           12:28 PM, 11th Sep                     hi                    Ok           12:29 PM, 11th Sep                   Sohaib                   164563463 - - Set of 3 - Ribbed Hairband           12:32 PM, 11th Sep                     hi                    Yes           12:32 PM, 11th Sep                   Sohaib                   Please allow me a moment to check this for you.           12:32 PM, 11th Sep                   Sohaib                   We sincerely apologize for any inconvenience caused to you However We would like to inform you that we have processed the refund of amount (BHD1.80 ) on (11/09/22) and the amount you paid online will be refunded back to your original payment method within 7-14 working days.           12:37 PM, 11th Sep                   Sohaib                   Is there anything else I can help you with?           12:37 PM, 11th Sep                     hi                    Thx           12:37 PM, 11th Sep                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:38 PM, 11th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4858492