Subject: Ticket Assigned - Conversation with shilpa
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 11 Sep 2022 07:31:21 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with shilpa shilpa                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  shilpa Bot:  Hi Shilpa ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0581865944            10:59 AM, 11th Sep                     shilpa                    Can u share the delivery person contact because I have not received the parcel and yet status is showing showing as delivered           11:01 AM, 11th Sep                   Sohaib                   Hi Shilpa ,Good Day, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           11:01 AM, 11th Sep                     shilpa                    Can u share the delivery person contact because I have not received the parcel and yet status is showing showing as delivered           11:02 AM, 11th Sep                     shilpa                    I didn't even receive his call for delivery           11:02 AM, 11th Sep                   Sohaib                   Thank you for sharing the order details. Please allow me a moment to check this for you.           11:03 AM, 11th Sep                     shilpa                    Waiting for your help           11:04 AM, 11th Sep                   Sohaib                   Could you please confirm that if the following contact number is correct : +971581865944           11:05 AM, 11th Sep                     shilpa                    Yes           11:06 AM, 11th Sep                     shilpa                    Order number is 9585760885           11:07 AM, 11th Sep                   Sohaib                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             11:07 AM, 11th Sep                     shilpa                    The parcel has not been delivered to me still status is showing as delivered so please share the delivery person contact number I will check with him where he has delivered           11:09 AM, 11th Sep                     shilpa                    In all other online app delivery person number is shared with us so that we can contact him and assure of the delivery but why not in your app           11:10 AM, 11th Sep                   Sohaib                   Kindly note that we are working on the same meantime as we have already informed our courier team to deliver your order or share the proof of delivery otherwise initiate the refund for the same           11:10 AM, 11th Sep                     shilpa                    Courier person contact can it be shared with us??           11:11 AM, 11th Sep                   Sohaib                   Kindly note that we don't have contact number for the delivery agent in the meantime However we have already escalated you issue to the concern team and they will do the best to fix that for you as well priority basis           11:14 AM, 11th Sep                   Sohaib                   We would request you kindly allow us some time so we can fix that optimally           11:15 AM, 11th Sep                   Sohaib                   Is there anything else I can help you with?           11:16 AM, 11th Sep                     shilpa                    When can I expect the details of my order           11:17 AM, 11th Sep                     shilpa                    Can u atleast share your help line number           11:18 AM, 11th Sep                   Sohaib                   We will update you as soon as we get an update from our team as well via registered email           11:19 AM, 11th Sep                     shilpa                    Why I'm unable to track the shipment?           11:20 AM, 11th Sep                   Sohaib                   You can track your order via the website: https://rb.gy/2y9ril by tracking NO: FP091122000824           11:25 AM, 11th Sep                   Sohaib                   Is there anything else I can help you with?           11:27 AM, 11th Sep                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:30 AM, 11th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4858194