Subject: Ticket Assigned - Conversation with manisha thapa
From: Max <[email-masked]>
To: [email-masked]
Date: Fri, 09 Sep 2022 06:17:36 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with manisha thapa manisha thapa                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  manisha thapa Bot:  Hi Manisha Thapa ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  shoemartae Bot:  Please enter your order number to continue Customer:  9585271293 Bot:    Your order status is  : Delivered   If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0525762408            10:03 AM, 09th Sep                   Sohaib                   Hi Manisha,Good Day, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           10:03 AM, 09th Sep                     manisha thapa                    Hi sohaib hope you are fine           10:04 AM, 09th Sep                   Sohaib                   I'll be more than happy to help you.           10:04 AM, 09th Sep                     manisha thapa                    my order 585271293 I have received however           10:05 AM, 09th Sep                     manisha thapa                    i want to request for return 1 item due to the size issue           10:05 AM, 09th Sep                     manisha thapa                    I am not able to do it online as the status is still not yet changed           10:05 AM, 09th Sep                   Sohaib                   You can return your Max Fashion product to a Max Fashion store, and use your cash refund or Credit Note to buy a new product right away.  ·You can contact our customer support team to make a return and to be notified of the refund amount based on our return policy. ·You can also make the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions. ·You can now drop off your return to any (Max Fashion) store across the UAE.  Here’s what you need to do.   ·Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (Max Fashion) store in the UAE.  ·Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe. ·Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.   Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.  ** Please note, all ELECTRONIC items are non-returnable as per our returns policy.           10:06 AM, 09th Sep                     manisha thapa                    Anyone there           10:06 AM, 09th Sep                   Sohaib                   Also we can find that the order status has been updated successfully           10:07 AM, 09th Sep                     manisha thapa                    the status is placed not changed to delivered to request return online           10:07 AM, 09th Sep                     manisha thapa                    will that be possible for you to register a return request           10:08 AM, 09th Sep                   Sohaib                   You can provide us with item name and we will initiate the return from our end for you avoiding further delay           10:08 AM, 09th Sep                     manisha thapa                    thats great           10:09 AM, 09th Sep                     manisha thapa                    White mid rise joggers size M to be returned           10:10 AM, 09th Sep                     manisha thapa                    amount to be refund to my account I paid online           10:10 AM, 09th Sep                     manisha thapa                    Is anyone online or no           10:11 AM, 09th Sep                   Sohaib                   Yes the refund will be back to the same mode that you've used while placing your order           10:11 AM, 09th Sep                     manisha thapa                    have you initiated the return request           10:12 AM, 09th Sep                     manisha thapa                    should i expect email or sms for return           10:12 AM, 09th Sep                   Sohaib                   Please allow me a moment to check this for you.           10:12 AM, 09th Sep                   Sohaib                   164002519 - - Solid Mid-Rise Joggers with Drawstring Closure and Pockets           10:13 AM, 09th Sep                     manisha thapa                    exactly the same           10:14 AM, 09th Sep                   Sohaib                   We have created a new return request at this time to avoid further delays, You must have received an email notification from us containing a link. We request you to please click on that link and fill your address and contact details.           10:14 AM, 09th Sep                     manisha thapa                    appreciate your assistance sohaib           10:15 AM, 09th Sep                   Sohaib                   Is there anything else I can help you with?           10:15 AM, 09th Sep                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:17 AM, 09th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4850038