Subject: Ticket Assigned - Conversation with riyas kavungal
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 08 Sep 2022 08:30:20 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with riyas kavungal riyas kavungal                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  riyas kavungal Bot:  Hi Riyas Kavungal ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  shoemartae Bot:  Please enter your order number to continue Customer:  9585452809 Bot:    Your order status is  : Verifying payment   If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +971588492717            12:20 PM, 08th Sep                   Sohaib                   Hi Riyas ,Good Day, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           12:21 PM, 08th Sep                     riyas kavungal                    I want to cancel my order           12:22 PM, 08th Sep                     riyas kavungal                    I wrongly ordered two times           12:22 PM, 08th Sep                     riyas kavungal                    Same product           12:22 PM, 08th Sep                     riyas kavungal                    My money gone 2 times           12:22 PM, 08th Sep                     riyas kavungal                    I want to cancel one order           12:22 PM, 08th Sep                   Sohaib                   Could you please confirm if you've enter the OTP twice or only once from your side           12:23 PM, 08th Sep                     riyas kavungal                    I enter twice           12:24 PM, 08th Sep                   Sohaib                   We can see that there is two order from the same item and same amount as well one of them has been confirmed successfully which is : 9585452816           12:25 PM, 08th Sep                   Sohaib                   And regarding the order 9585452809 ew can see ath your order still under confirmation process and it will take few hours to get the confirm or cancel as well           12:26 PM, 08th Sep                   Sohaib                   However we would request you please allow us some time while fixing that fro you very soon priority basis           12:28 PM, 08th Sep                     riyas kavungal                    Yes... But i want cancel order no:9585452809           12:28 PM, 08th Sep                     riyas kavungal                    Ok..           12:28 PM, 08th Sep                   Sohaib                   Is there anything else I can help you with?           12:28 PM, 08th Sep                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:29 PM, 08th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4846091