Subject: Note Added - [#4842090] Damaged Item Received
From: Splash <[email-masked]>
To: [email-masked]
Date: Thu, 08 Sep 2022 05:37:49 +0000

Hi ,    Varun Sharma added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4842090    Subject:  Damaged Item Received   Requester: Hazem nawar    Note Content:   <div class="WordSection1">
<div class="MsoNormal">If the product is not washed as per care instructions, it will get damaged.</div>
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<div class="MsoNormal">An washing with a footwear that has a sharp object is a sure shot guarantee of damage, we will have to explain the customer.</div>
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<div class="MsoNormal">Best</div>
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<div class="MsoNormal">Varun</div>
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<div>From: Splash &lt;[email-masked]&gt; <br>
<b>Sent:</b> Thursday, September 8, 2022 9:33 AM<br>
<b>To:</b> Varun Sharma &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: [#4842090] - Damaged Item Received</div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif;color:#183247'>Hi Team</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif;color:#183247'> Please note the damage has done due to washing the both items together the customer has contacted as and we had already inform him about the policy but he insist
 to get this resolve please assist on this  </span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif;color:#183247'> Order ID: 7373453906 &amp; 7378580443</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif;color:#183247'>Item ID: 164373999 - - Solid Slip-On Sandals with Pin Buckle Strap</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif;color:#183247'>Item ID : 164128471 - - Solid Slim Fit Trousers with Pockets and Button Closure</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif;color:#183247'>Check the attached and advise</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif;color:#183247'>Regards,</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif;color:#183247'>Badri </span></div>
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<span style='font-size:10.5pt;font-family:"-apple-system",serif'>On Wed, 7 Sep at 5:05 PM
<span class="separator">, Varun Sharma &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'><a id="OWAAMFF23A4A1EE7242BD857928DE72D61032" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Splash</span></a>-
 Sorry, I am not clear on this. Did the product get damaged because customer washed a Trouser with Slip On Sandals that too with a pin buckle strap?</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>Best</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>Varun</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>From: Splash &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Wednesday, September 7, 2022 4:36 PM<br>
<b>To:</b> Varun Sharma &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#4842090] - Damaged Item Received</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>Hi Team</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>Problem Statement: Damaged Item</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>Order Date : Jun 9, 2022</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>Order ID: 7373453906 &amp; 7378580443</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>Tracking ID: 958440929899990001</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>Item ID: 164373999 - - Solid Slip-On Sandals with Pin Buckle Strap</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>164128471 - - Solid Slim Fit Trousers with Pockets and Button Closure</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>Issue Description: The item delivered to the customer on 7/16/22  and customer claimed that after washing the item
<span style="color:black">164128471 - - Solid Slim Fit Trousers with Pockets and Button Closure (WITH) 164373999 - - Solid Slip-On Sandals with Pin Buckle Strap </span>
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<span style='font-size:10.5pt;font-family:"-apple-system",serif;color:black'>and the second one getting damaged due to fist one as he menthindee the quality is not that good even if an expensive item</span><span style='font-size:10.5pt;font-family:"-apple-system",serif'>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>Check the attached and advise</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>Regards,</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>CS Team Sohaib Ahmed</span></div>
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