Subject: Note Added - [#4843869] الطلب رقم 8185232918
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 08 Sep 2022 05:17:33 +0000

Hi ,    ecom cskuwait added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4843869    Subject:  الطلب رقم 8185232918   Requester: Zeinab    Note Content:   <div class="WordSection1">
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;mso-fareast-language:EN-US'>Dear Team,</span></div>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;mso-fareast-language:EN-US'>Please be informed the below mentioned order not an wrong item ,</span></div>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;mso-fareast-language:EN-US'>Processed barcode correct item ,</span></div>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;mso-fareast-language:EN-US'>As verified  its an image issue updated as wheels in hybris ,</span></div>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;mso-fareast-language:EN-US'>As per description correct ,</span></div>
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<span style='font-size:11.0pt;font-family:"Calibri",sans-serif;background:yellow;mso-highlight:yellow;mso-fareast-language:EN-US'>ORGINAL ITEM FROM WH                                                                        IN WEBSITE</span><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;mso-fareast-language:EN-US'>
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<b><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>     Thanks &amp; Regards</span></b><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>,</span>
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<img width="144" height="63" style="width:1.5in;height:.6562in" id="Picture_x0020_1" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM3OTg3NTkwNywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.l0LBE4uCCoVdDWhGKq3FcT0bh-8KSgihiCl2e4fcO0Q" data-id="2043379875907" alt="Shape

Description automatically generated with medium confidence"></span><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'></span>
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<div class="MsoNormal"><b><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>      Siva Prasad</span></b></div>
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<div>From:<span lang="EN-US" style='font-size:11.0pt;font-family:"Calibri",sans-serif'> Midhun Madhu &lt;[email-masked]&gt;
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<b>Sent:</b> Thursday, September 8, 2022 5:58 AM<br>
<b>To:</b> ecom cskuwait &lt;[email-masked]&gt;<br>
<b>Subject:</b> FW: [#4843869] - الطلب رقم 8185232918</span>
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<b><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif'> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Sent:</b> Thursday, September 8, 2022 5:57:58 AM (UTC+03:00) Kuwait, Riyadh<br>
<b>To:</b> Ankkur Gupta &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Midhun Madhu &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#4843869] - الطلب رقم 8185232918</span>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span style="font-size:10.5pt">Hi Team</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt">Problem Statement: Wrong Item Delivered </span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt">Order Date : Sep 6, 2022</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt">Order ID: 8185232918</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt">Item ID:  164383986 - Simba - Simba 5-Piece Barbie Print Trolley Backpack Set</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt">Issue Description: Wrong Item Delivered to the customer
<strong>Twice</strong> as per mentioned in the website the bag is Wheel with and delivered without and the cx was very upset of that Kindly check the attached </span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt">Regards,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt">CS Team Sohaib Ahmed</span></div>
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<span style="font-size:10.5pt"><br>
</span><span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>4843869:1125156</span><span style="font-size:10.5pt">
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