Subject: New Reply Received - Return
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 08 Sep 2022 05:16:10 +0000

Hi Sohaib Ahmed,  The customer has responded to the ticket.  Return  Ticket comment <div dir="auto">Hey. <div dir="auto">Justin Abraham </div>
<div dir="auto">Millennium Tower, Business Bay, Appartment no. 5702, 57th floor</div>
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<div dir="auto">0585566677<br>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Wed, 7 Sep 2022, 8:19 am Centrepoint, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 4832668</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
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<span>-</span>——</div>
<div dir="ltr">Sohaib Ahmed : </div>
<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr">
<div dir="ltr">Hi Justin,</div>
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<div>Thank you for reaching out to us and giving us the opportunity to serve you.</div>
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<div dir="ltr">We sincerely apologize for any inconvenience caused, However , we have created a return request at this time to avoid further delays, You must have received an email notification from us containing a link. We request you to please click on that link and fill your address and contact details.<br><br>Once you have done that please simply reply to this email and let us know along with your full address and contact number so that we can arrange the collection for you on priority.</div>
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<div dir="ltr">Also you can return your Splash, Babyshop, Shoe Mart or Lifestyle product to a Centrepoint store, and use your cash refund or Credit Note to buy a new product right away.<br> <br>·You can contact our customer support team on 800-6927  to make a return and to be notified of the refund amount based on our return policy.<br>·You can also make the return online. You can log into your account and go to Order History. Click on 'Order number'. From that page, you can see an option to return an item. Just click on the box and follow the instructions.<br>·You can now drop off your return to any (Centrepoint) store across the UAE.</div>
<div>Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.<br><br>** Please note, all ELECTRONIC items are non-returnable as per our returns policy.<br> <br>Feel free to get in touch with us for further assistance.<br> <br>Your friends,<br>The Support Team<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4832668