Subject: New Reply Received - Returns
From: Splash <[email-masked]>
To: [email-masked]
Date: Wed, 07 Sep 2022 17:41:30 +0000

Hi Sohaib Ahmed,  The customer has responded to the ticket.  Returns  Ticket comment <div class="tw-ta-container F0azHf tw-nfl" id="tw-target-text-container" style="max-height: 999999px; position: relative; outline: 0px"><pre class="tw-data-text tw-text-large JgzqYd RES9jf tw-ta" id="tw-target-text" dir="ltr" style='max-height: 999999px; font-size: 24px; line-height: 32px; background-color: transparent; border: none; padding: 10px 0.14em 10px 0px; position: relative; resize: none; font-family: "Google Sans", Roboto, "Helvetica Neue", Arial, sans-serif; overflow: hidden; width: 328px; overflow-wrap: break-word; color: rgb(32, 33, 36)'><span class="Y2IQFc" lang="en" style="max-height: 999999px">I respectfully come to inform you that I issued an order, number 9585390063, to compensate for order 9583403795, which I returned.
I will be grateful if you will compensate me for up to 100 dirhams, so I will simply pay the delivery costs.
thank you in advance.
my WhatsApp is my most reliable means of communication: 0504980381</span></pre></div>
<div class="tw-target-rmn tw-ta-container F0azHf tw-nfl" id="tw-target-rmn-container" style="max-height: 999999px; position: relative; outline: 0px"><pre class="tw-data-placeholder tw-text-small tw-ta" id="tw-target-rmn" dir="ltr" style="max-height: 999999px; background-color: transparent; border: none; padding: 0px 0.14em 0px 0px; position: relative; margin-top: 0px; margin-bottom: 0px; resize: none; font-family: inherit; overflow: hidden; width: 328px; overflow-wrap: break-word; font-size: 16px; line-height: 20px"><span class="Y2IQFc" style="max-height: 999999px"></span></pre></div>
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<br><div id="ymail_android_signature"><a id="ymail_android_signature_link" href="https://go.onelink.me/107872968?pid=InProduct&amp;c=Global_Internal_YGrowth_AndroidEmailSig__AndroidUsers&amp;af_wl=ym&amp;af_sub1=Internal&amp;af_sub2=Global_YGrowth&amp;af_sub3=EmailSignature" rel="noreferrer">Envoyé depuis Yahoo Mail pour Android</a></div> <br> <blockquote style="margin: 0 0 20px 0"> <div style="padding: 10px 0 0 20px; margin: 10px 0 0 0; border-left: 1px solid #6D00F6"> <div style="font-family:Roboto, sans-serif; color:#6D00F6"> <div>----- Message transféré -----</div> <div>
<b>De :</b> "Splash" &lt;[email-masked]&gt;</div> <div>
<b>À :</b> "[email-masked]" &lt;[email-masked]&gt;</div> <div style='display:"none"'>
<b>Cc :</b> </div> <div>
<b>Envoyé :</b> lun., sept. 5, 2022 à 10:19</div> <div>
<b>Objet :</b> Returns</div> </div>  <div id="yiv2236715657"><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px">
	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 4817656</div>
<div dir="ltr">We have sent you follow up emails requesting information, however we've not heard from you. We assume that your issue has now been resolved, and we will treat this support case as closed.</div>
<div dir="ltr">Incase you feel that your issue is still outstanding, please reply to this email, and we will re-open your case.</div>
<div dir="ltr">
<span>-</span>-</div>
<div dir="ltr">Sohaib Ahmed : </div>
<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px"><div dir="ltr">
<div dir="ltr"> Hi Yves</div>
<div dir="ltr"><br></div>
<div style="clear:both" dir="ltr">Thank you for reaching out to us and giving us the opportunity to serve you.<br><div dir="ltr">​</div>
<div dir="ltr">We would like to inform you that your product will take 2 - 3 business days to reach our warehouse and it will take us 2 - 3 business days from the time we receive your return to conduct a quality check and issue your refund.</div>
<div><br></div>
<div dir="ltr">Once the refund is processed the amount you paid Cash On Delivery the refund will be initiated ​as a refund voucher which you can use it on your next purchase with us. The voucher code you need to apply in promo code section will be send to your registered mail very soon</div>
<div><br></div>
<div>We thank you for your understanding and cooperation.</div>
<div><br></div>
<div>Feel free to reach out to us if you need any further assistance.</div>
<div><br></div>
<div>Your Friends,</div>
<div>The Support Team</div>
</div>
</div></div>
<br>

</div></div> </div> </blockquote>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4817656