Subject: Ticket Assigned - need esc
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 07 Sep 2022 06:56:22 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need esc infanta                    Bot:  Hi again! Bot:  Please enter your name Customer:  infanta Bot:  Hi Infanta ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  shoemartae Bot:  Please enter your order number to continue Customer:  9585052725 Bot:    Your order status is  : Placed   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            10:44 AM, 07th Sep                   Sohaib                   Hi  Infanta,Good Day, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           10:44 AM, 07th Sep                     infanta                    Hi , i placed an order on 5th and i was told it wil be delivered on 6th . But yet my order is not processed also           10:45 AM, 07th Sep                     infanta                    This same piece i placed order on 2nd too but they automatically cancelled it on 4th           10:46 AM, 07th Sep                     infanta                    Can you please check on this delay           10:46 AM, 07th Sep                     infanta                    9585052725           10:46 AM, 07th Sep                     infanta                    My order number           10:46 AM, 07th Sep                   Sohaib                   Thank you for sharing the order details. Please allow me a moment to check this for you.           10:48 AM, 07th Sep                     infanta                    Yes sure           10:48 AM, 07th Sep                   Sohaib                   Could you please confirm that if the following contact number is correct : +971545562129           10:50 AM, 07th Sep                     infanta                    Yes           10:50 AM, 07th Sep                   Sohaib                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             10:52 AM, 07th Sep                     infanta                    Can i get an update regarding this by the end of the day           10:52 AM, 07th Sep                     infanta                    As it is really urgent for me to get this dress . Or i have to think of some alternatives           10:53 AM, 07th Sep                   Sohaib                   We sincerely apologize for any inconvenience caused to you Please be assured we will do our best to arrange that very soon on a priority basis, We would request you kindly allow us some time so we can fix that optimally            10:54 AM, 07th Sep                     infanta                    Yes sure thanks           10:55 AM, 07th Sep                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:55 AM, 07th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4839975